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About Carnegie Mellon University
Carnegie Mellon University is a leading private research university in Pittsburgh, Pennsylvania, internationally recognized for programs in computer science, engineering, business, the arts, and artificial intelligence. Industry: Higher Education & Research
Carnegie Mellon University currently has
71 open roles
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The IT Support Associate joins the IT team to provide tier-one technical support and services. This role involves diagnosing, troubleshooting, and resolving a wide variety of technical user problems across hardware and software. Daily responsibilities include installing and configuring system applications, managing accounts, and supporting networking, printing, and teleconferencing systems. The candidate will utilize Windows, Mac, and Linux operating systems, along with email clients, web browsers, and an online tracking Service Desk System. Key competencies include excellent troubleshooting, interpersonal, and communication skills to assist users from government, business, and education sectors. The position supports the Software Engineering Institute's work in improving software-intensive systems and software engineering capabilities. Candidates must be able to create documentation, provide user training, and maintain a Department of Defense security clearance.
Diagnose, troubleshoot, and provide solutions for technical user problems across various hardware and software platforms.
Install, configure, and troubleshoot system and application software including email clients and office applications.
Provide technical support for Windows, Mac, Linux, mobile devices, and audio/video teleconferencing systems.
Train users on system, network, and software capabilities in one-on-one or classroom settings.
Create, develop, and maintain technical documentation and training materials for end users.
Use the online Service Desk System to track, document, and manage all incidents and requests.
Consult with users on how to apply new technologies to perform their jobs more efficiently.
Research and evaluate new technologies to determine their suitability for the SEI computing environment.
What we're looking for
Associate degree in a technical field or equivalent.
0-3 years of related experience with Help Desk and end user support.
Ability to obtain and maintain a Department of Defense security clearance.
Working knowledge of Windows, Mac, and Linux operating systems.
Proficiency in troubleshooting networking, email clients, web browsers, and hardware/software issues.
Excellent oral and written communication, interpersonal, and problem-solving skills.
Ability to work remotely for after-hours coverage and travel to various locations as needed.
Bachelor's degree in Computer Science, Information Systems, or related field (preferred); CompTIA A+, Networking+, or Security+ certifications (preferred).
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