IT Support Associate

What you'll do

• Diagnose, troubleshoot, and provide solutions for technical user problems across various hardware and software.
• Install, configure, and troubleshoot system and application software including email clients and office applications.
• Provide technical support for Windows, Mac, Linux, mobile devices, and audio/video teleconferencing systems.
• Train users on system, network, and software capabilities in one-on-one or classroom settings.
• Create, develop, and maintain technical documentation and training materials for users.
• Use the online Service Desk System to track, document, and manage incidents and requests.
• Research and evaluate new technologies to recommend software purchases and improvements for the computing environment.
• Provide remote after-hours coverage and travel to various locations to support the organization's mission.

What we're looking for

• Associate degree in a technical field or equivalent.
• 0-3 years of related experience with Help Desk and end user support.
• Ability to obtain and maintain a Department of War security clearance.
• Working knowledge of Windows, Mac, and Linux operating systems.
• Proficiency in troubleshooting networking, email clients, web browsers, and hardware/software issues.
• Ability to work remotely for after-hours coverage and travel to various locations as needed.
• Bachelor's degree in Computer Science, Information Systems, or related field (preferred).
• Certifications from CompTIA A+, CompTIA Networking+, or CompTIA Security+ (preferred).