IT Principal Support Specialist

CVS Health

Confirmed live yesterday High trust
Closes tomorrow Hybrid

Quick summary

Work type
Hybrid
Location
Smithfield, RI
Posted
17 days ago
Freshness
Confirmed live yesterday
Closes
Sep 12, 2026 (soon)

Market check

Salary context

How this pay compares to similar roles

Similar $140k
$99k most similar roles pay here $179k

This listing doesn't post a salary. Most similar roles pay $108,925–$171,300.

Based on 239 similar postings.

Employer

About CVS Health

CVS Health is a leading American healthcare company operating retail pharmacies, pharmacy benefit management services, and a health insurance segment through Aetna, one of the nation''s largest health insurers. Industry: Healthcare & Pharmacy

CVS Health currently has 88 open roles on FindRole.

Listed pay typically runs $118,450–$284,280 across 84 roles with salary data.

Most-posted roles

View all roles at CVS Health

At a glance

TL;DR · IT Principal Support Specialist

IT Principle Support Specialist The IT Principle Support Specialist provides advanced Level 2 technical support for store technology and communications systems. Working within a specialized team, this individual serves as a primary resource for Field Technical Services while coordinating with internal departments and external vendors to resolve complex hardware and connectivity issues between corporate and store infrastructure. Day-to-day responsibilities include troubleshooting POS and RX applications, monitoring network performance via the Orion platform, and managing telephone system programming and maintenance. The role requires technical expertise in routers, switches, Wi-Fi, servers, workstations, and 4G or broadband configurations. Candidates should possess skills in critical thinking and problem-solving to manage multiple projects in a fast-paced environment. The position addresses the specific challenge of maintaining reliable telecommunications circuits and store technology infrastructure to ensure seamless retail operations and consistent system performance across various locations.

What you'll do

  • Provide Level 2 technical support for store systems and complex hardware issues.
  • Troubleshoot connectivity problems between corporate infrastructure and store locations.
  • Monitor store systems and network performance using the Orion platform and automated alerts.
  • Coordinate with external vendors to manage repairs for telecommunications circuits and equipment.
  • Program, maintain, and troubleshoot telephone systems including diagnostics and installations.
  • Resolve technical issues impacting project timelines, new store installations, or system performance.
  • Manage multiple projects and priorities in a fast-paced environment to ensure timely resolutions.

What we're looking for

  • High School Diploma or GED required.
  • At least 1 year of experience in a technical support or IT support role.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks and priorities in a dynamic environment.
  • Associate's degree, technical degree, or additional technical training (preferred).
  • Knowledge of POS systems, telephone systems, 4G/broadband configuration, and store technology infrastructure (preferred).
  • Technical certifications such as A+ or CCNA (preferred).

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