Staff Infrastructure Engineer, Netcool

American Electric Power (AEP)

Confirmed live yesterday High trust
Closes in 4 days

Quick summary

Work type
On-site
Location
Gahanna, OHAustin, TX
Salary
$116,255–$151,132 / yr
Posted
6 days ago
Freshness
Confirmed live yesterday
Closes
Sep 28, 2026 (soon)

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $189k
This role $134k
$102k most similar roles pay here $249k

This role pays less than 87% of similar roles. Most pay $144,837–$233,137 — the shaded band above. At the midpoint, this role pays about $134k versus about $189k for comparable roles.

Based on 240 similar postings.

Employer

About American Electric Power (AEP)

American Electric Power (AEP) is one of the largest electric utilities in the United States, delivering electricity to customers across 11 states through an extensive transmission and distribution network. Industry: Electric Utilities

American Electric Power (AEP) currently has 22 open roles on FindRole.

Listed pay typically runs $110,000–$129,000 across 22 roles with salary data.

Most-posted roles

View all roles at American Electric Power (AEP)

At a glance

TL;DR · Staff Infrastructure Engineer, Netcool

Infrastructure Engineer Staff - Netcool (NOI) SME serves as a technical subject matter expert within the infrastructure team, focusing on the design, administration, and automation of enterprise monitoring and event management platforms. The role involves building and maintaining IBM Netcool Operations Insight (NOI), ServiceNow Event Management, Dynatrace, Splunk, and SolarWinds solutions to improve incident response and reduce alert fatigue. Day-to-day responsibilities include managing platform health, developing automated remediation workflows, and integrating monitoring tools across cloud, database, and network environments. The position requires proficiency in Linux administration, Python, Shell, Perl, and JavaScript, alongside experience with REST/SOAP APIs, Kafka, and Ansible. This role addresses the critical business problem of ensuring operational visibility and reliability for infrastructure systems while managing complex integrations and maintaining compliance within a large enterprise environment.

What you'll do

  • Design, develop, and maintain enterprise event management and correlation solutions using IBM Netcool Operations Insight.
  • Build and optimize monitoring workflows including alarm correlation, suppression, enrichment, and root cause analytics.
  • Administer and support production monitoring platforms through patching, capacity planning, and lifecycle management.
  • Design comprehensive monitoring architectures across servers, databases, network devices, and cloud environments.
  • Integrate monitoring platforms with ServiceNow to automate incident creation, routing, and ticket lifecycle management.
  • Develop event-driven automation and self-healing workflows using Python, Shell scripting, and Ansible.
  • Provide Level 3 technical support and serve as an escalation point for critical infrastructure incidents.
  • Maintain technical documentation, runbooks, and standards to ensure compliance with SOX and audit requirements.

What we're looking for

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field.
  • 10 years of relevant work experience (or an equivalent combination of education and experience).
  • 5+ years of experience administering enterprise monitoring, event management, observability, or infrastructure management platforms.
  • Proficiency with IBM Netcool/NOI, ServiceNow Event Management, Dynatrace, Splunk, or equivalent enterprise solutions.
  • Strong Linux administration and troubleshooting skills (RHEL preferred).
  • Strong experience with scripting and automation using Python, Shell, Perl, JavaScript, or other languages.
  • Experience integrating enterprise applications using APIs, SNMP, Syslog, or messaging technologies.
  • Experience with enterprise incident management processes.

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