Information Technology Support Specialist

Motorola Solutions

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Los Angeles, CA
Employment
Full-time
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $126k
$88k most similar roles pay here $165k

This listing doesn't post a salary. Most similar roles pay $107,500–$144,975.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 155 open roles on FindRole.

Listed pay typically runs $100,000–$133,000 across 123 roles with salary data.

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At a glance

TL;DR · Information Technology Support Specialist

The Information Technology (IT) Support Specialist joins the Silvus Technologies team to provide essential technical support for end users while maintaining the company's IT infrastructure. This role involves troubleshooting hardware and software issues on desktop and laptop systems, managing help desk tickets, and performing system configuration for Windows, Linux, and macOS endpoints. The specialist will also manage asset inventory, oversee onboarding and offboarding processes, and coordinate with project management teams to plan resource allocation for business expansions. Key technical requirements include proficiency in Google Suite, Microsoft 365, Active Directory, Microsoft Entra, and Microsoft Intune. Additionally, the role requires experience with Layer 1 Networking and Cabling. This position supports the development of advanced MANET and MIMO communications systems designed for mission-critical applications used by defense, law enforcement, and public safety agencies in demanding environments.

What you'll do

  • Provide technical support and troubleshoot hardware and software issues for end users on desktop and laptop systems.
  • Respond to and resolve Help Desk IT support tickets in a timely manner.
  • Install, configure, and maintain company hardware and software assets.
  • Create and maintain documentation regarding IT infrastructure and internal support processes.
  • Maintain an accurate inventory of all hardware and software assets.
  • Manage employee onboarding and offboarding, including account management and hardware deployment.
  • Configure and deploy Windows, Linux, and macOS endpoints and peripherals.
  • Coordinate with project teams to plan resource allocation and procure equipment for business expansions.

What we're looking for

  • High School Diploma or GED.
  • 3 or more years of experience in installing, troubleshooting, and maintaining software and hardware installations.
  • Proficiency in Windows and iOS environments.
  • Experience with Layer 1 Networking and Cabling.
  • Experience installing/uninstalling and licensing/de-licensing enterprise software.
  • Proficiency in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
  • Working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
  • Must be a U.S. Citizen due to government contracts.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
  • Experience in a fast-paced office environment (preferred).
  • Linux and macOS skills are highly desirable (preferred).

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