Senior Manager, Information Systems

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Annapolis Junction, MD
Salary
$161,500–$218,500 / yr
Posted
53 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $159k
This role $190k
$115k $230k
below market most similar roles pay here above market

This role pays more than 78% of similar roles. Most pay $130,000–$187,158 — the blue band above. At the midpoint, this role pays about $190k versus about $159k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Senior Manager, Information Systems

The Information Systems Sr Manager leads multiple remote support and operations functions to ensure high availability and strong customer experience. This role involves overseeing user account management, Tier 2 remote support, Center of Excellence support, and TPAM multi-factor authentication administration. The manager serves as a primary escalation point, monitors SLAs, analyzes staffing levels, and partners with the Program Management Office and DevOps teams to resolve systemic issues. Key responsibilities include approving ServiceNow requests, identifying automation opportunities, and providing backup coverage for the Operations Framework Director. The position requires expertise in enterprise infrastructure, including networks, servers, cloud, and endpoint management. Candidates must possess skills in ITIL-based processes, identity and access management, and automation tools to solve complex technical problems within a secure government and defense environment.

What you'll do

  • Lead and oversee operations teams for user account management, remote support, and MFA solutions.
  • Serve as the primary escalation point for complex, high-visibility, or customer-impacting technical issues.
  • Review and approve all ServiceNow requests to ensure compliance with security and policy requirements.
  • Monitor SLAs and adjust team workflows and priorities to meet contractual and organizational targets.
  • Analyze staffing levels and recommend adjustments, cross-training, or scheduling changes based on operational demand.
  • Partner with the Program Management Office to prioritize and resolve operational issues aligned with program goals.
  • Collaborate with DevOps teams to diagnose systemic issues and support the deployment of new services.
  • Identify and recommend new automation opportunities to improve efficiency and reduce manual effort.

What we're looking for

  • Must possess a Top Secret SCI with Polygraph clearance.
  • Must be a US citizen.
  • Must have a Bachelor of Arts or Bachelor of Science degree.
  • Must have 5+ years of related experience.
  • Must be DoD 8570 IAT Level II certified.
  • Must have experience leading multiple IT or operations teams in a remote or distributed environment.
  • Must have a strong background in enterprise infrastructure, remote operations, and IT service management platforms (preferably ServiceNow).
  • Security clearance level: TS/SCI w/Poly.

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