Information Systems Senior Manager

General Dynamics

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Annapolis Junction, MD
Salary
$161,500–$218,500 / yr
Posted
8 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $161k
This role $190k
$119k most similar roles pay here $229k

This role pays more than 72% of similar roles. Most pay $130,000–$191,840 — the shaded band above. At the midpoint, this role pays about $190k versus about $161k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

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View all roles at General Dynamics

At a glance

TL;DR · Information Systems Senior Manager

Information Systems Sr Manager serves as a critical leader within the IT Infrastructure and Operations team, overseeing multiple remote support and operations functions. The role involves managing user account management, Tier 2 remote support, Center of Excellence support, and TPAM multi-factor authentication systems. Responsibilities include performing root cause analysis for problem management, monitoring SLAs to adjust team workflows, and collaborating with Digital Services and DevOps teams to resolve systemic issues. The successful candidate will utilize ServiceNow, automation tools, and scripting to improve efficiency while providing backup leadership for the Operations Framework Director. Required skills include expertise in enterprise infrastructure, identity and access management, and ITIL-based processes. This position addresses complex technical challenges within a high-security environment, ensuring service stability and seamless deployment of new services while maintaining strict compliance with security requirements and organizational policies.

What you'll do

  • Lead and oversee multiple operations teams including user account management, remote support, and privileged access.
  • Serve as the primary escalation point for complex, high-visibility, or customer-impacting technical issues.
  • Review and approve ServiceNow requests to ensure compliance with security policies and operational requirements.
  • Monitor SLAs across all services and adjust team workflows to meet contractual performance targets.
  • Analyze staffing levels and recommend adjustments or cross-training based on operational demand.
  • Partner with the Program Management Office to prioritize and resolve critical customer issues.
  • Collaborate with DevOps teams to identify systemic issues and improve service stability.
  • Identify and implement automation opportunities to reduce manual effort and improve service quality.

What we're looking for

  • Must possess a Top Secret SCI with Polygraph clearance.
  • Must be a United States citizen.
  • Must hold a DoD 8570 IAT Level II certification.
  • Must have a Bachelor of Arts or Bachelor of Science degree.
  • Must have at least 5 years of related experience in IT or operations.
  • Must have experience leading multiple IT teams including account management, remote support, and problem management.
  • Must possess technical skills in enterprise infrastructure, ServiceNow, ITIL processes, and identity/access management.
  • Security clearance level: TS/SCI w/Poly.

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