Information Systems Manager

General Dynamics

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Annapolis Junction, MD
Salary: $124,093–$161,000 / yr
Posted: 68 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $159k

This role $143k

$116k $204k

below market most similar roles pay here above market

This role pays less than 70% of similar roles. Most pay $133,049–$185,000 — the blue band above. At the midpoint, this role pays about $143k versus about $159k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Information Systems Manager

Role Posting Log in to save

The Information Systems Manager leads the Operations/Capabilities Service Desk/Tier 1 team, managing approximately 100 team members including phone agents, live chat agents, web queue operators, telephone operators, and VTC schedulers. This role involves overseeing tasks, projects, and business goals while ensuring high client satisfaction and service delivery. Key responsibilities include hiring, training, and evaluating employees, as well as analyzing call and chat data to identify trends for problem resolution. The manager participates in rolling out new systems and tools while handling escalated customer issues. Required skills include collaboration, planning, and problem resolution within an ITIL framework. Candidates must possess basic networking, OS, and application troubleshooting knowledge. This position supports complex government, defense, and intelligence projects, requiring a TS/SCI w/Poly clearance and DoD 8570 IAT Level II certification.

Skills

ITIL DoD 8570 IAT Level II Service Level Agreement (SLA) First Contact Resolution (FCR) Networking VTC Service Desk Troubleshooting

What you'll do

Manage a team of 100 members including Tier 1 agents, telephone operators, and VTC schedulers.
Oversee daily tasks, projects, and operations to meet specific business goals and service requirements.
Facilitate problem resolution and service delivery to end users while maintaining high client satisfaction ratings.
Analyze call and chat data to identify trends and collaborate with other organizations to resolve issues.
Lead the selection, hiring, training, and performance evaluation of employees to enhance work product.
Participate in the planning and rollout of new systems, tools, and processes for the service desk.
Handle escalated customer issues to ensure prompt resolution and professional communication.
Adjust operational processes to meet Service Level Agreements and drive First Contact Resolution.

What we're looking for

Must possess a Top Secret SCI with Polygraph clearance.
Must be a US citizen.
Must have a Bachelor of Arts or Bachelor of Science degree.
Must have 5+ years of related experience.
Must be DoD 8570 IAT Level II certified.
Must have Tier 1 help desk experience including a leadership role.
Must have basic networking, OS, and application troubleshooting skills.
Security clearance level: TS/SCI w/Poly.

Save