Incident and Escalations Manager 3

Datadog

Hybrid

Quick summary

Work type: Hybrid
Location: Sao Paulo, Brazil
Posted: 29 days ago
Nearby: 9 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $179k

$129k most similar roles pay here $224k

This listing doesn't post a salary. Most similar roles pay $142,586–$215,050.

Based on 240 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 136 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 70 roles with salary data.

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At a glance

TL;DR · Incident and Escalations Manager 3

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The Incident and Escalation Management team at Datadog’s Global Support Engineering seeks an experienced incident manager to enhance customer experience during critical moments. This role involves driving the resolution of incidents, implementing real-time monitoring, and managing communications during large-scale events. You will collaborate with stakeholders globally to deliver operational improvements, create training materials, and mentor peers in incident management. Ideal candidates have 3+ years of incident management experience, including escalation handling, and a background in support, network engineering, or solutions architecture. Familiarity with cloud computing and proficiency in Python, JavaScript, or shell scripting are essential, along with strong problem-solving skills for fast-paced environments.

Skills

Python JavaScript shell scripting Cloud computing CI/CD Docker Kubernetes AWS Grafana Prometheus Terraform PostgreSQL Git Jira Confluence

What you'll do

Drive the resolution of incidents and escalations, providing customer response and management.
Design and implement real-time monitoring to proactively address customer infrastructure issues.
Prioritize and manage customer issues from initial report through resolution.
Monitor and control communications during large-scale public incidents.
Lead projects to deliver operational improvements as Datadog evolves.
Create and review documentation for incident and escalation training.

What we're looking for

3+ years of experience as an Incident Manager, with escalation handling preferred.
Bachelor’s degree in Computer Science or equivalent IT work experience.
Proficiency in Cloud computing and scripting languages like Python, JavaScript, or shell.
Ability to prioritize and manage customer issues from start to finish.
Experience in real-time monitoring, communication management during incidents.
Demonstrated success in driving projects through completion in fast-paced environments.

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