Implementation Specialist – Credit

Plaid

Actively hiring Verified listing
Raleigh Office, US Posted 49 days ago $119,040–$186,000 / year
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At a glance

AI generated

TL;DR

As an Implementation Specialist at Plaid in Raleigh, you will join a dynamic team responsible for guiding strategic customers through the integration of Plaid’s financial solutions. Your day-to-day will involve managing multiple implementations across various verticals such as consumer lending and wealth management, ensuring technical scoping, project management, and customer success metrics are met. You’ll work closely with stakeholders from different departments to build end-to-end workflows that align with best practices, while also collecting feedback to inform product development. Ideal candidates have 5+ years of experience in client-facing roles requiring both business acumen and technical expertise, particularly in the Credit and Enterprise sectors. Proficiency in APIs, OAuth, webhooks, and strong project management skills are essential, as is the ability to communicate complex technical details effectively across all levels.

Skills

APIs OAuth Webhooks Project Management CI/CD Databases Reporting Tools Troubleshooting Cross-Functional Collaboration Influencing Stakeholders Customer Success Metrics Technical Scoping Architecture Diagrams Example Code Python JavaScript Node.js PostgreSQL MongoDB AWS Kubernetes

What you'll do

  • Own all aspects of customer engagement, including technical scoping and design.
  • Serve as a trusted advisor throughout the implementation phase for strategic customers.
  • Lead onsite meetings to ensure successful integration and launch of Plaid solutions.
  • Partner with sales and engineering teams to support customer workflows and best practices.
  • Collect and translate customer feedback into meaningful product insights for development.

What we're looking for

  • 5+ years of experience in client-facing and technology-focused roles with business和技术结合经验
  • 强大的项目管理和沟通技能，能够向技术及非技术人员提供详细信息
  • 熟悉API、OAuth、webhooks等技术
  • 能够快速学习新技术并理解复杂系统
  • 优秀的解决问题能力和持续提升的技术敏锐度
  • 在压力下工作，满足截止日期，并处理意外障碍的能力
  • 跨职能团队合作经验，影响内外部利益相关者

Market check

Salary context

This $119,040–$186,000 range sits above 35% of similar postings on FindRole.

Peer median band

$142,310–$220,300

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$137,131–$222,700

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Plaid

Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure

Plaid currently has 127 open roles on FindRole.

Listed pay typically runs $186,000–$262,800 across 127 roles with salary data.

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