Plaid is seeking an Implementation Specialist to join its strategic customer engagement team in San Francisco. This senior-level position involves guiding Plaid’s key clients through the integration process of Plaid solutions, ensuring successful onboarding and implementation for Credit customers. Day-to-day responsibilities include technical scoping, project management, creative problem-solving, and serving as a trusted advisor throughout the implementation phase. The role requires expertise in APIs, OAuth, webhooks, and strong communication skills to manage complex projects with a customer-first approach. Ideal candidates have 5+ years of experience in client-facing roles combining business acumen and technical proficiency, particularly within Credit and Enterprise sectors. This position demands cross-functional collaboration and the ability to influence stakeholders across various organizational levels while managing up to 25% travel for onsite meetings.
Own all aspects of customer engagement, including technical scoping and design.
Serve as a trusted advisor throughout the implementation phase for strategic customers.
Lead onsite meetings to ensure successful integration and launch of Plaid solutions.
Partner with cross-functional teams to support customers in building end-to-end workflows.
Collect and translate customer feedback into meaningful product insights for development.
What we're looking for
5+ years of experience in client-facing and technology-focused roles.
Strong project management and communication skills for both technical and non-technical audiences.
Experience with APIs, OAuth, webhooks, and complex system integration.
Proven ability to quickly learn new technologies and solve problems effectively.
Cross-functional collaboration and influencing stakeholders at various levels.
Ability to travel up to 25% of the time for onsite meetings and support.
Market check
Salary context
This
$119,040–$186,000
range sits above
35%
of similar postings on FindRole.
Peer median band
$142,310–$220,300
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$137,131–$222,700
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Plaid
Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure
Plaid currently has
127 open roles
on FindRole.
Listed pay typically runs
$186,000–$262,800
across 127 roles with salary data.