Implementation Specialist – Credit

Plaid

Actively hiring Verified listing
New York City Office, US Posted 49 days ago $119,040–$186,000 / year
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At a glance

AI generated

TL;DR

Plaid is seeking an Implementation Specialist to join its strategic customer engagement team in New York City. This senior-level position involves guiding Plaid’s key clients through the integration process of Plaid solutions, ensuring successful onboarding and implementation across various financial sectors like consumer lending, wealth management, and more. Day-to-day responsibilities include technical scoping, project management, and serving as a liaison between customers and internal teams to resolve issues and enhance workflows. Candidates should have 5+ years of experience in client-facing roles with strong business acumen and technical skills, including proficiency with APIs, OAuth, and webhooks. The role requires excellent communication and problem-solving abilities, along with the capacity to work cross-functionally and manage multiple projects simultaneously.

Skills

APIs OAuth Webhooks Python JavaScript SQL Docker Kubernetes CI/CD AWS PostgreSQL Git Swagger Jira Confluence

What you'll do

  • Own all aspects of customer engagement, including technical scoping and design.
  • Serve as a trusted advisor throughout the implementation phase for strategic customers.
  • Lead onsite meetings to ensure successful integration and launch of Plaid solutions.
  • Partner with sales teams to support customers in building end-to-end workflows.
  • Collect and translate customer feedback into meaningful product insights for development.

What we're looking for

  • 5+ years of experience in client-facing and technology-focused roles with business和技术结合经验
  • Experience managing complex technical projects with a customer-first approach
  • Excellent project management and communication skills for both technical and non-technical audiences
  • Proficiency working with APIs, OAuth, webhooks, and other technologies
  • Strong troubleshooting and problem-solving skills with continuous learning ability
  • Ability to work cross-functionally with various teams and stakeholders
  • Experience leading onsite meetings and traveling up to 25% of the time

Market check

Salary context

This $119,040–$186,000 range sits above 35% of similar postings on FindRole.

Peer median band

$142,310–$220,300

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$137,131–$222,700

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Plaid

Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure

Plaid currently has 127 open roles on FindRole.

Listed pay typically runs $186,000–$262,800 across 127 roles with salary data.

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