Homeowner Engagement Associate

What you'll do

• Contact newly qualified leads via phone, text, and email to move them toward scheduling an in-home assessment.
• Resolve seller objections regarding schedule conflicts, concerns, or competing options in real time.
• Test and refine sales scripts, outreach sequences, and objection responses based on performance data.
• Use AI tools to draft outreach, summarize calls, score leads, and automate repetitive tasks.
• Prototype new workflows and tools using AI to improve team efficiency before scaling with engineering.
• Identify and report friction points in the seller funnel to marketing and product teams for resolution.
• Collaborate with closers and operations to ensure a seamless transition from assessment to offer.

What we're looking for

• Must be authorized to work in the U.S.
• Must be able to work onsite in Miami full-time.
• Must possess excellent written and verbal communication skills.
• Must have hands-on familiarity with at least one LLM tool like Claude or ChatGPT.
• Must have an example of something built or automated using AI tools.
• Must be comfortable with high outbound volume and real-time performance metrics.
• Spanish language fluency is a plus.