Customer Service Support Specialist

General Dynamics

Quick summary

Work type: On-site
Location: Vienna, VA
Salary: $104,188–$140,960 / yr
Posted: 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $156k

This role $123k

$95k most similar roles pay here $194k

This role pays less than 77% of similar roles. Most pay $127,325–$184,325 — the shaded band above. At the midpoint, this role pays about $123k versus about $156k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 439 open roles on FindRole.

Listed pay typically runs $112,924–$149,500 across 366 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Customer Service Support Specialist

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As a Customer Service Support Specialist at GDIT, you will join a dynamic team in Vienna, VA, supporting critical technology operations for government clients. Your daily responsibilities include providing mobile device support, managing ticketing systems to track and resolve issues efficiently while adhering to strict security protocols. You will also handle laptop maintenance tasks such as imaging, software loading, and account creation, ensuring seamless IT service delivery. The role requires strong communication skills to convey technical information clearly to diverse audiences and the ability to multitask in a fast-paced environment with competing priorities. Ideal candidates have 5+ years of relevant experience using enterprise tools and possess certifications like TS/SCI clearance with polygraph.

Skills

mobile phones laptops air cards tokens enterprise tools ticketing systems security policies imaging software service providers customer service team environment IT service delivery processes incident ticketing tool

What you'll do

Provide mobile device support including phones, laptops, air cards, and tokens.
Use enterprise tools to document and track technical requests and requirements.
Resolve issues while adhering to security policies and plans.
Image and re-image laptops as required by the organization's standards.
Load software onto laptops and interact with service providers for issue resolution.
Communicate complex technical information effectively to both technical and non-technical audiences.
Manage multiple tasks in an environment with competing priorities and tight deadlines.

What we're looking for

5+ years of experience in mobile device support including phones, laptops, air cards, and tokens.
Demonstrated ability to use enterprise tools or ticketing systems for request tracking.
Experience resolving issues while adhering to security policies and plans.
Proficient in imaging and re-imaging laptops and loading software onto them.
Strong customer service skills with the ability to communicate complex technical concepts clearly.
Multi-tasking abilities in a high-pressure environment with competing priorities.
US citizenship required for this position.

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