Customer Success Associate
At a glance
AI generatedTL;DR
Join Figure as a Customer Success Associate in Charlotte, NC, where you’ll support customers through various channels like phone, chat, and email, helping them navigate the application process for home equity loans and other financial products. You will build expertise in blockchain-powered lending while ensuring compliance and identifying trends to enhance customer experience. The role requires strong communication skills, attention to detail, and a willingness to learn new systems. Figure’s platform has originated over $17 billion in HELOCs, making it the largest non-bank provider of home equity financing in the U.S., offering you a unique opportunity to grow in fintech.
Skills
What you'll do
- Serve as primary contact for customers via phone, chat, and email.
- Guide customers through application processes and clarify product details.
- Identify trends to enhance customer experience and team performance.
- Ensure compliance with regulations by completing required training accurately.
- Troubleshoot a variety of customer and platform issues efficiently.
What we're looking for
- 1+ year of experience in a customer-facing role
- Strong verbal and written communication skills
- Ability to explain complex financial concepts clearly
- Comfort working in a structured, fast-paced environment
- Attention to detail and accuracy in following processes
- Confidence learning new systems and navigating technology platforms
- Completion of required compliance training
Employer
About Figure
Figure Technologies is a financial technology company that uses blockchain technology to offer home equity lines of credit (HELOCs), mortgage refinancing, and other lending products with faster approval times. Industry: Financial Technology & Lending
Figure currently has 2 open roles on FindRole.
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