Head of Customer Success, Enterprise & Strategic

Ramp

Remote Actively hiring
New York City, NY · Remote Posted 48 days ago $261,000–$358,000 / year
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At a glance

AI generated

TL;DR

As the Head of Enterprise & Strategic Success at Ramp, a leading corporate card and spend management platform, you will lead the customer success strategy for the company’s largest and most complex accounts. This senior leadership role involves building and executing activation strategies that drive product adoption and time-to-value for enterprise organizations and strategic partnerships with large multinational corporations. You will manage a team of CSMs through onboarding and activation across multiple products, ensuring high-touch, consultative relationships while leveraging AI tools for customer communication and data synthesis. Key responsibilities include defining metrics such as spend activation rate and net revenue retention, designing change management frameworks, and collaborating closely with cross-functional teams to ensure seamless customer experiences. The ideal candidate has over 10 years of experience in Customer Success or related fields, including leadership roles managing enterprise accounts, and a strong background in AI fluency and fintech.

Skills

AI Salesforce Gong Python SQL Prosci Kotter ADKAR CI/CD Change Management Customer Success Metrics Fintech SaaS Procurement Platforms Management Consulting Organizational Change Management High-Growth Environment

What you'll do

  • Own end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments.
  • Lead a high-performing team of CSMs managing complex enterprise accounts through onboarding and activation.
  • Design change management frameworks tailored to large multinational corporations undergoing financial operations transformation.
  • Develop AI-augmented workflows across the enterprise CS motion, ensuring efficiency while maintaining high-touch service.
  • Influence Product roadmap by synthesizing enterprise customer needs into actionable insights for the Product team.

What we're looking for

  • 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership.
  • Proven track record leading change management and digital transformation initiatives within large corporations.
  • Experience building and scaling high-performing CS teams (20+ CSMs) with clear performance frameworks.
  • Deep expertise in enterprise activation metrics including spend activation, product adoption, and net revenue retention.
  • Strong AI fluency and ability to drive AI-augmented workflows across a customer success team.
  • Exceptional executive presence and communication skills for engaging Fortune 500 C-suite stakeholders.

Market check

Salary context

This $261,000–$358,000 range sits above 93% of similar postings on FindRole.

Peer median band

$164,000–$236,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$164,525–$230,787

Middle half of comparable postings.

Based on 238 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Ramp

Ramp is a corporate spend management platform providing corporate cards, expense management, and accounts payable automation tools to help businesses control spending and operate more efficiently. Industry: Financial Technology & Corporate Spend Management

Ramp currently has 30 open roles on FindRole.

Listed pay typically runs $168,000–$287,450 across 30 roles with salary data.

Most-posted roles

View all roles at Ramp

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