The Executive Director of Customer and Sales Engagement Platforms is a senior technology leader responsible for driving innovation and operational excellence in support of the division’s growth objectives by defining and guiding the development of Agentic AI solutions that enhance seller productivity and automate workflows. This role oversees Salesforce platform activities, including system architecture, environment management, integrations, data quality, governance, and continuous modernization efforts. The executive will lead a team of technology professionals, providing mentorship and career development to foster a high-performing, AI-forward organization. Key responsibilities include delivering AI/ML solutions in revenue-facing domains, leading large technical teams, and ensuring alignment with business outcomes through collaboration with Sales, Product, Data, and Enterprise Technology stakeholders. The ideal candidate has extensive experience in Salesforce technologies, API strategies, data pipelines, security frameworks, and financial management, along with a track record of digital transformation and enterprise-grade technology delivery.
Skills
Salesforce
Sales Cloud
Service Cloud
CPQ
Experience Cloud
AI/ML
Agentic AI
API strategies
Data pipelines
Integration patterns
Security frameworks
Cloud-native engineering
Agile
Lean delivery
Responsible AI principles
Data privacy
Compliance requirements
Salesforce Certified Technical Architect
Salesforce Application Architect
Salesforce System Architect
What you'll do
Define and guide the development of Agentic AI solutions to enhance seller productivity and automate workflows.
Oversee Salesforce platform support and engineering activities including system architecture, environment management, and integrations.
Lead a team of technology professionals providing mentorship and career development to build a high-performing organization.
Ensure alignment of technology initiatives with business outcomes by partnering closely with Sales, Product, Data, and Enterprise Technology stakeholders.
Drive digital transformation and modernize legacy systems to deliver enterprise-grade technology programs with measurable business outcomes.
Manage financial aspects including budget ownership, investment planning, vendor negotiation, and licensing optimization.
What we're looking for
Over 15 years of progressive technology leadership, including managing large CRM and AI environments.
Deep expertise in Salesforce technologies across multiple domains and integrations.
Proven experience delivering AI/ML solutions in sales or customer success contexts.
Strong track record leading multi-disciplinary technical teams with hands-on architecture skills.
Demonstrated ability to drive digital transformation and deliver measurable business outcomes.
Financial management experience, including budget ownership and vendor negotiation.
Knowledge of responsible AI principles, data privacy, and compliance requirements.
Market check
Salary context
This
$175,100–$334,750
range sits above
78%
of similar postings on FindRole.
Peer median band
$175,000–$260,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$186,500–$248,500
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About CVS Health
CVS Health is a leading American healthcare company operating retail pharmacies, pharmacy benefit management services, and a health insurance segment through Aetna, one of the nation''s largest health insurers. Industry: Healthcare & Pharmacy
CVS Health currently has
93 open roles
on FindRole.
Listed pay typically runs
$118,450–$260,590
across 90 roles with salary data.