Customer Success Associate

Figure

Hybrid Verified listing
Reno, NV Posted 30 days ago $71,000–$71,000 / year
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At a glance

AI generated

TL;DR

Join Figure as a Customer Success Associate and become the voice of the company for customers navigating financial decisions through phone, chat, and email. You will guide them through application processes, resolve issues, and explain complex concepts clearly while building expertise in blockchain-powered home equity loans (HELOCs) and other fintech products. This role requires strong communication skills, comfort with fast-paced environments, and the ability to learn new systems, all while contributing to a high-performing team in Reno, NV.

Skills

phone chat email customer service application process troubleshooting video notary compliance training e-notary hybrid flexibility continuing education reimbursement

What you'll do

  • Serve as primary contact for customers via phone, chat, and email.
  • Guide customers through application processes and resolve issues efficiently.
  • Explain complex financial concepts clearly to enhance customer understanding.
  • Conduct professional video notary sessions with attention to detail and care.
  • Identify trends and suggest improvements to boost customer experience and team effectiveness.

What we're looking for

  • 1+ year of experience in a customer-facing role
  • Strong verbal and written communication skills
  • Ability to explain complex information clearly and build trust with customers
  • Comfort working in a structured, fast-paced, high-volume environment
  • Confidence learning new systems and navigating multiple technology platforms
  • Ability to complete required compliance training and become licensed as an e-notary

Market check

Salary context

This $71,000–$71,000 range sits above 0% of similar postings on FindRole.

Peer median band

$145,000–$215,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$139,525–$219,735

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Figure

Figure Technologies is a financial technology company that uses blockchain technology to offer home equity lines of credit (HELOCs), mortgage refinancing, and other lending products with faster approval times. Industry: Financial Technology & Lending

View all roles at Figure

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