Global Product Support (GPS) Engineer IV (E4) – Sculpta Platform

Applied Materials

Actively hiring
Gloucester, MA Posted 26 days ago $128,000–$176,000 / year
View original post Log in to save

At a glance

AI generated

TL;DR

The Global Product Support Engineer IV at Applied Materials is a senior individual contributor responsible for resolving complex field and factory issues for Sculpta systems, which redefine precision patterning in semiconductor technology. This role involves leading high-severity escalations, conducting root cause analyses using data from system logs and sensor data, and driving corrective actions to enhance machine reliability. The engineer will work closely with Field Service, Systems Engineering, Manufacturing, Quality, and R&D teams, providing senior-level technical support during critical escalations and contributing to new product introductions and continuous improvement programs. Essential skills include hands-on experience with complex electro-mechanical systems, data-driven problem-solving, and proficiency in tools like JMP or advanced Excel for data analysis. The role demands a Bachelor’s, Master’s, or PhD in Engineering and at least 8 years of relevant experience, with preference given to candidates familiar with vacuum systems and plasma chambers.

Skills

Python SQL JMP Excel Power Query VBA FRACAS DFMEA CI/CD Kubernetes AWS Terraform PostgreSQL Mentor Graphics Calibre LabVIEW PLC Programming SCADA Systems RF Subsystems Mechanical Design Motion Control Vacuum Systems Plasma Chambers Robotics

What you'll do

  • Own high-severity Level 4 system escalations and drive technical resolution.
  • Lead root cause investigations using data analysis to identify systemic issues.
  • Define and execute corrective actions for hardware, software, process improvements.
  • Provide senior-level on-site support during critical customer escalations and installs.
  • Support New Product Introduction by providing structured field feedback and insights.

What we're looking for

  • Bachelor’s, Master’s, or PhD in Engineering with relevant experience.
  • 8+ years in product support, systems engineering, or semiconductor equipment.
  • Strong hands-on experience with complex electro-mechanical systems.
  • Ability to solve complex technical problems using data-driven analysis.
  • Proven track record of independent problem-solving on high-impact issues.

Market check

Salary context

This $128,000–$176,000 range sits above 35% of similar postings on FindRole.

Peer median band

$131,300–$209,500

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$138,729–$205,000

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 65 open roles on FindRole.

Listed pay typically runs $141,000–$193,500 across 65 roles with salary data.

Most-posted roles

View all roles at Applied Materials

More like this

Similar roles

Application Engineer IV

Applied Materials

Santa Clara,Ca, US 25 days ago $147,000–$202,500
Optical thin film metrology scatterometry UV-visible techniques IR techniques XRF XPS HR-XRD SIMS electrical film metrology contact techniques non-contact techniques optical defect inspection unpatterned wafer inspection edge inspection TXRF-VPD VPD-ICPMS nano-indentation profilometry AFM photoacoustic techniques

Global Product Support Engineer 4

Lam Research

Fremont, Ca,Us, US 84 days ago $104,000–$231,000
Python Java SQL R Linux Windows Server Virtual Machines Hadoop Kafka Solr JSON Jira Confluence Oracle Postgres HBase Kubernetes Docker

Global Product Support Engineer 4

Lam Research

Fremont, Ca,Us, US 36 days ago $104,000–$231,000
Etch Python PostgreSQL Kubernetes AWS Docker CI/CD Prometheus Grafana RF Engineering Mechanical Engineering Electrical Engineering LabVIEW SolidWorks AutoCAD SCADA PLC Programming Lean Manufacturing Six Sigma

Technical Product Support Engineer IV

Applied Materials

Santa Clara,Ca, US 17 days ago $133,500–$183,500
Python MATLAB RF systems Robot Framework Pytest C C++ RTOS EtherCAT CI/CD

Product Support Engineer 4

Lam Research

Hillsboro, Or,Us, US 29 days ago
Python Java C++ SQL Linux Windows Electrical Engineering Mechanical Engineering Finite Element Analysis Analog Devices Digital I/O Control Systems Networking Troubleshooting Data Analysis Customer Support Clean Room Environment On-call Support Travel Domestic International Communication Skills Problem Solving Root Cause Analysis