below marketmost similar roles pay hereabove market
This role pays less than
94%
of similar roles. Most pay
$131,550–$213,392
— the blue band above.
At the midpoint, this role pays about
$100k
versus about
$172k
for comparable roles.
Based on 240 similar postings.
Employer
About Braze
Braze is a leading cloud-based customer engagement platform that enables brands to foster human connection with consumers through interactive, real-time, cross-channel marketing.
Braze currently has
78 open roles
on FindRole.
Listed pay typically runs
$149,000–$234,000
across 76 roles with salary data.
JOB TITLE: Gainsight Administrator
The Gainsight Administrator joins the Business Systems team to serve as the technical execution layer for the Gainsight platform, which functions as the system of record for the Customer Experience organization. You will work alongside a Business Systems Analyst to transform CX strategy into scalable system configurations for over 200 users. Key responsibilities include administering user permissions, designing C360/R360 layouts, building health models, and automating workflows via the Rules Engine and Journey Orchestrator. You will manage data integrations with Salesforce and Snowflake using Data Designer, develop leadership dashboards, and configure AI features like Copilot. The role requires deep expertise in Gainsight, Salesforce data models, and SQL to ensure data integrity, security compliance, and the delivery of new health-scoring models and automated outreach programs.
Administer and maintain Gainsight configuration, data integrity, user permissions, and technical documentation for 200+ users.
Design and build C360/R360 layouts, scorecards, health models, CTAs, playbooks, and success plans.
Build and troubleshoot automated workflows using the Rules Engine, scheduled runs, and Journey Orchestrator.
Configure and tune Gainsight AI capabilities, including Copilot prompts and Key Definitions.
Develop and maintain dashboards and reports for leadership regarding health, adoption, renewals, and sentiment.
Manage data ingestion and transformations using Data Designer and partner with teams on Salesforce and Snowflake integrations.
Support security and compliance by managing access controls and performing security reviews for new connectors.
Lead QA and UAT for new builds and manage ongoing system performance, hypercare, and release logs.
What we're looking for
Must have 3+ years of experience in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations.
Must have 2+ years of hands-on Gainsight administration experience.
Must have deep expertise in Gainsight Rules Engine, Data Designer, C360/R360, Scorecards, CTAs, Playbooks, Success Plans, Journey Orchestrator, and reporting.
Must have a solid understanding of Salesforce data models and the Gainsight and Salesforce integration.
Must possess strong analytical skills and a track record of data-quality and governance discipline.
Must be a clear communicator with strong written and verbal English language skills.
Experience with customer intelligence, sentiment, or early-warning signal tooling (preferred).
Experience managing Customer Success Platforms other than Gainsight (preferred).
SolarWinds
SQL
Python
PowerShell
Bash
Netflow
SNMP
Packet Analysis
Red Hat Enterprise Linux
Windows Server
Splunk
Elastic
Prometheus
Grafana
Nagios
ServiceNow
JIRA
Confluence
Gitlab
STIG
Windows Server
Linux
Oracle
SQL Server
SQL
Microsoft Office
System Configuration
System Monitoring
Change Management
Deployment Processes
Relational Databases