Fraud and Abuse Operations Analyst

Plaid

Quick summary

Work type: On-site
Location: Seattle, WA
Salary: $138,000–$163,200 / yr
Posted: 1 day ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $154k

This role $151k

$112k most similar roles pay here $192k

This role pays more than 51% of similar roles. Most pay $122,706–$184,325 — the shaded band above. At the midpoint, this role pays about $151k versus about $154k for comparable roles.

Based on 238 similar postings.

Employer

About Plaid

Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure

Plaid currently has 72 open roles on FindRole.

Listed pay typically runs $190,800–$262,800 across 72 roles with salary data.

Most-posted roles

View all roles at Plaid

At a glance

TL;DR · Fraud and Abuse Operations Analyst

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As a Fraud and Abuse Operations Analyst at Plaid in Seattle, you will join the security team to safeguard the platform by responding to fraud and abuse events on an on-call rotation. Your daily tasks include investigating complex claims, mitigating risks through strategic partnerships with senior teammates, and supporting incident response efforts across various teams to minimize disruptions. You will also contribute operational insights that inform product strategy, enhancing Plaid’s defenses against future incidents. Ideal candidates have 3+ years of experience in fraud operations or trust & safety roles, along with a deep understanding of common fraud typologies and mitigation strategies. Proficiency in SQL for data analysis and the ability to identify fraudulent patterns are crucial, as is strong communication skills to escalate ambiguous cases effectively.

Skills

SQL Python Kiting Rewards_Harvesting Account_Takeover Payments_Fraud ACH_Fraud Chargebacks TTPs Mitigation_Strategies Data_Analysis Logs_Analysis Transaction_Analysis Request_Data_Analysis Operational_Processes Verbal_Communication Written_Communication

What you'll do

Participate in abuse on-call rotation to resolve fraud and abuse events.
Investigate complex fraud claims and partner with senior teammates for resolution.
Triage and manage fraud incidents as internal severe events (SEVs).
Provide operational insights to inform the development of fraud mitigation solutions.
Analyze data sets using SQL to identify fraudulent patterns and anomalies.
Escalate ambiguous cases requiring further investigation or action.

What we're looking for

At least 3 years of experience in fraud/abuse operations, trust & safety, or incident response.
Knowledge of various fraud typologies and bad actors' tactics, techniques, and procedures (TTPs).
Proficiency with SQL for data querying and report building.
Ability to analyze data sets and identify fraudulent patterns, escalating ambiguous cases as needed.
Experience in contributing improvements to operational processes and controls.
Strong written and verbal communication skills.

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