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This listing doesn't post a salary. Most similar roles pay
$113,025–$169,500.
Based on 240 similar postings.
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About Accenture
Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.
Accenture currently has
245 open roles
on FindRole.
Listed pay typically runs
$94,400–$266,300
across 187 roles with salary data.
The Field Services Support Practitioner 6496709 joins the infrastructure technology support team to provide level one to level two technical support for systems, applications, and infrastructure in production and development environments. Working onsite, the practitioner acts as the primary interface for users to diagnose and resolve issues across operating systems, networks, and application platforms. Key responsibilities include performing independent troubleshooting, identifying recurring issues to develop preventive measures, and collaborating with team members to improve support processes. Required skills include experience with Windows desktop environments, enterprise applications, VDI platforms like Citrix and VMware Horizon, and ITSM tools such as ServiceNow or Jira Service Management. The role focuses on maintaining service stability and quality by managing infrastructure components, data management, and IT security operations to solve technical problems for clients.
Provide level one to level two technical support for infrastructure, systems, and applications in production and development environments.
Act as the primary interface with users and clients to diagnose and resolve issues across networks and operating systems.
Perform independent troubleshooting for hardware, software, and VDI platforms like Citrix and VMware Horizon.
Identify recurring technical issues and contribute to the development of preventive measures.
Communicate technical problems and solutions clearly to users and stakeholders.
Install and move equipment as required by the onsite project needs.
Maintain up-to-date knowledge of infrastructure technologies and support tools to ensure high-quality service.
What we're looking for
High School Diploma or GED.
Minimum of 1+ years of experience in desktop support, end user computing, or IT support roles.
Minimum of 1+ years of experience troubleshooting Windows desktop environments and enterprise applications.
Hands-on experience supporting VDI platforms such as Citrix, VMware Horizon, Azure Virtual Desktop, or w365.
Experience with ITSM tools like ServiceNow or Jira Service Management.
Strong troubleshooting skills for hardware, operating systems, and application issues.
Intermediate proficiency in Issue Management.
Relevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, ITIL Foundation, or Citrix/VMware end-user computing certifications (preferred).
Windows
Citrix
VMware Horizon
Azure Virtual Desktop
Microsoft 365
ServiceNow
Jira Service Management
ITSM
VDI
IT Infrastructure Operations
Data Management
IT Security Operations
CompTIA A+
ITIL Foundation
Operating Systems
Windows
Citrix
VMware Horizon
Azure Virtual Desktop
Microsoft 365
ServiceNow
Jira Service Management
ITSM
ITIL
VDI
Data Management
IT Security Operations
Infrastructure Event Management
Issue Management
CompTIA A+
Microsoft Modern Desktop Administrator
Windows
macOS
Hardware Troubleshooting
Network Configuration
AV Equipment
Print Services
Asset Management
CompTIA A+
Network+
Microsoft Certified Professional
IT Service Delivery
Software Installation
Preventive Maintenance
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