below marketmost similar roles pay hereabove market
This role pays more than
52%
of similar roles. Most pay
$147,825–$201,281
— the blue band above.
At the midpoint, this role pays about
$180k
versus about
$175k
for comparable roles.
Based on 240 similar postings.
Employer
About Accenture
Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.
Accenture currently has
219 open roles
on FindRole.
Listed pay typically runs
$94,400–$266,300
across 160 roles with salary data.
The Field Service Technology Delivery Lead Manager joins the Song team to oversee the success of field service technology focused Service Experience programs. This role involves managing the end-to-end delivery lifecycle of complex, global service solutions across customer channels and backoffice systems. Key responsibilities include managing client relationships, financials, project delivery, and resourcing while leading on-shore and off-shore teams. The individual will plan delivery work using an Agile approach, manage requirements into epics and stories, and oversee experience-led teams developing UI/UX designs. Required expertise includes field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, and ServiceMax. The role addresses the technical challenge of integrating distributed service support networks and AI-powered service operations to improve global service delivery and platform migration strategies.
Lead the end-to-end delivery lifecycle of complex, global field service technology solutions.
Manage project financials, resource planning, scope, and risk mitigation using an Agile approach.
Lead on-shore and off-shore project teams through the full project lifecycle.
Gather high-level business requirements and translate them into detailed epics and stories.
Manage experience-led teams to develop strategic visions and creative UI/UX designs.
Execute platform migration and global roll-out strategies for service solutions.
Interact with client stakeholders to secure business justification, funding, and timeline approvals.
Contribute to the development of program methodologies, business development tools, and resource growth.
What we're looking for
Must have 5+ years of experience leading the delivery of Field Service platform architecture and delivery projects.
Must have 5+ years of experience delivering projects integrated with field service platform suites like Salesforce, Oracle, Microsoft Dynamics, IFS, or ServiceMax.
Must have 2+ years of experience in a consulting environment managing complex global scale programs.
Must have primary residency within 90 minutes of an approved Accenture office.
Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) (preferred).
Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large web sites, commerce applications, or marketing automation platforms (preferred).
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