The Field Service Representative joins the Force Protection Division as the primary field technical support resource for deployed prototype systems. This role involves installing, configuring, and calibrating sensors, communications infrastructure, and operational technology devices across the Rock Island Arsenal ecosystem. Day-to-day responsibilities include performing physical deployment activities, conducting field adjustments, troubleshooting hardware and connectivity issues, and executing preventative maintenance. The candidate will collaborate with engineering teams to perform root cause analysis and ensure equipment meets performance requirements. Required skills include experience in multi-vendor integration, communications infrastructure deployment in industrial control network environments, and technical field support for DoD programs. The role addresses the critical challenge of maintaining equipment readiness and operational functionality within a force protection context, requiring strong problem-solving abilities and the ability to manage complex troubleshooting tasks in various field environments while ensuring safety compliance.
RFID
ISO 18000-7
TIPS-Write
Iridium Modems
Microsoft Office
Data Visualization
Database Management
MicroFocus Solutions Business Manager
TC-AIMS II
Security+
SOPs
Field Data Units