Federal Support Engineer 3 | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$92,000–$134,000 / yr
Posted
5 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $172k
This role $113k
$78k most similar roles pay here $219k

This role pays less than 94% of similar roles. Most pay $139,000–$205,337 — the shaded band above. At the midpoint, this role pays about $113k versus about $172k for comparable roles.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 62 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Federal Support Engineer 3 | Datadog Careers

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As a Federal Support Engineer 3 on the Datadog Federal Support Engineering team, you will serve as a trusted technical advisor to Public Sector customers operating in highly regulated and security-constrained environments. Your day-to-day responsibilities include engaging with customers through various channels to resolve complex technical issues across Datadog’s extensive integration suite, often under stringent data limitations. You’ll also partner with internal teams to validate bugs and advocate for customer-driven improvements while providing mentorship to junior team members. This role requires hands-on experience in delivering technical support within SaaS environments for regulated public-sector clients, along with expertise in APIs, RESTful interfaces, networking concepts, distributed systems, microservices, and cloud-native architectures. You must be an exceptional communicator capable of addressing both technical and non-technical audiences and possess deep knowledge in identifying root causes across various technological layers.

Skills

APIs RESTful networking distributed systems microservices cloud-native architectures AWS Azure GCP Datadog CI/CD Linux Unix Python JavaScript Kubernetes Terraform Docker Prometheus Grafana

What you'll do

  • Troubleshoot and resolve complex technical issues across Datadog's 1000+ integrations.
  • Engage with public sector customers to identify and solve mission-critical support requests.
  • Partner with Product, Engineering, and Account teams to validate bugs and advocate for improvements.
  • Provide mentorship to junior team members and serve as their escalation point.
  • Work closely with Sales and Customer Success to remove technical barriers and drive product adoption.

What we're looking for

  • 5+ years of technical support experience in SaaS for highly regulated public-sector customers.
  • Expertise in APIs, RESTful interfaces, networking concepts, distributed systems, and cloud-native architectures.
  • Hands-on experience with hybrid and multi-cloud environments and ability to diagnose issues.
  • Strong communication skills for both technical and non-technical audiences.
  • Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and OS layers.
  • Proven mentorship abilities and critical thinking skills for complex problem-solving.

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