IT Services Engineer III, Systems Infrastructure

Thermo Fisher

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Waltham, MA
Salary
$91,700–$122,200 / yr
Employment
Full-time
Posted
110 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $159k
This role $107k
$78k $224k
below market most similar roles pay here above market

This role pays less than 94% of similar roles. Most pay $142,500–$174,600 — the blue band above. At the midpoint, this role pays about $107k versus about $159k for comparable roles.

Based on 240 similar postings.

Employer

About Thermo Fisher

Thermo Fisher Scientific is the world leader in serving science, providing analytical instruments, equipment, reagents, consumables, software, and services for life sciences research, pharmaceutical manufacturing, and diagnostics. Industry: Life Sciences & Laboratory Equipment

Thermo Fisher currently has 14 open roles on FindRole.

Listed pay typically runs $107,500–$165,000 across 6 roles with salary data.

Most-posted roles

View all roles at Thermo Fisher

At a glance

TL;DR · IT Services Engineer III, Systems Infrastructure

The Executive IT Services – Engineer III, Systems Infrastructure serves as a dedicated IT support liaison for the organization's executive team. This role involves providing high-level technical support, troubleshooting, and technology management to ensure seamless information system functioning. Day-to-day responsibilities include monitoring the ticketing system and executive support dashboard, deploying and maintaining workstations, phones, mobile devices, and office A/V equipment, and performing preventative maintenance. The successful candidate will utilize Windows 11, Office365 Products, Microsoft Teams, iOS devices, Mac hardware, and PC hardware. Technical skills required include experience with ServiceNow, Power BI data analysis, and video conferencing hardware. This position solves the business problem of providing white-glove technical assistance and ensuring reliable communication infrastructure for leadership during critical meetings and daily operations.

What you'll do

  • Provide dedicated technical support and troubleshooting for the organization's executive team.
  • Monitor the ticketing system and executive support dashboard to ensure timely assistance.
  • Deploy and maintain workstations, mobile devices, printers, scanners, and office A/V equipment.
  • Advise executives on technology standards and perform preventative maintenance on hardware and software.
  • Set up and monitor audio-visual equipment and video conferencing for leadership meetings.
  • Build and document day-to-day processes to improve operational efficiency.
  • Provide regular status updates to management regarding executive IT support requests.

What we're looking for

  • Bachelor’s degree in a technical related subject area or previous work experience in a related field with a proven track record of success.
  • Experience using and supporting Windows 11, Office365 Products, Microsoft Teams, and iOS devices.
  • Experience in ServiceNow.
  • Ability to access and analyze data in Power BI.
  • Experience with Mac Hardware/OS, PC Hardware/OS, and Dell hardware.
  • Experience supporting video conferencing hardware and mobile devices like iPhone/iPad.
  • Ability to work with minimum supervision and be self-motivated.
  • Ability to build and document day-to-day processes.

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