Epic Support Analyst II

Sutter Health

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Sacramento, CA
Employment
Full-time
Posted
3 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $136k
$92k $173k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $111,111–$160,000.

Based on 240 similar postings.

Employer

About Sutter Health

Sutter Health is a not-for-profit integrated health delivery system providing a comprehensive range of hospital and outpatient care services across Northern California. Industry: Healthcare & Hospital Services

Sutter Health currently has 33 open roles on FindRole.

Listed pay typically runs $117,436–$176,155 across 14 roles with salary data.

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At a glance

TL;DR · Epic Support Analyst II

The Epic Support Analyst II, Resolute HB PB joins the Sutter Health System Office-Valley team to serve as the front line of customer support. In this role, the individual is responsible for troubleshooting technical issues, triaging problems, and providing technical expertise to deliver high-quality solutions that enhance the overall customer experience. The position requires the ability to manage daily support tasks while working toward obtaining an Epic certification in the assigned area of responsibility within six months of hire. Candidates should possess an Associate's degree in Computer Science, Information Technology, or a related field, or have equivalent experience. The core work involves solving technical problems within the Resolute HB PB product area to ensure consistent operational success and high levels of user satisfaction.

What you'll do

  • Provide front-line customer support to ensure high levels of customer satisfaction.
  • Troubleshoot technical issues and provide expert technical guidance to users.
  • Triage incoming issues to determine priority and appropriate resolution paths.
  • Deliver technical solutions to enhance the overall customer experience.
  • Obtain and maintain Epic certification in the assigned area of responsibility.
  • Resolve complex problems to maintain seamless system operations.

What we're looking for

  • Associate's degree in Computer Science, Information Technology, or related field (equivalent experience accepted).
  • Epic certification in assigned area of responsibility within 6 months of hire.
  • 1 year of recent relevant experience.

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