Epic Support Analyst III, EpicCare Inpatient ClinDoc

Sutter Health

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Sacramento, CA
Employment
Full-time
Posted
87 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $133k
$88k $174k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $113,700–$152,955.

Based on 240 similar postings.

Employer

About Sutter Health

Sutter Health is a not-for-profit integrated health delivery system providing a comprehensive range of hospital and outpatient care services across Northern California. Industry: Healthcare & Hospital Services

Sutter Health currently has 33 open roles on FindRole.

Listed pay typically runs $117,436–$176,155 across 14 roles with salary data.

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At a glance

TL;DR · Epic Support Analyst III, EpicCare Inpatient ClinDoc

The Epic Support Analyst III, EpicCare Inpatient ClinDoc joins the Sutter Health System Office-Valley team to provide tier 2 troubleshooting assistance. This role focuses on ensuring exceptional customer satisfaction by providing timely resolution of technical problems and keeping customers informed of any unresolved issues. The analyst will engage other analysts directly to resolve challenging problems and provide ongoing support for the Epic application. Key responsibilities include architecture, design, development, and technical support. The ideal candidate must possess an Epic certification and demonstrate expertise in the Epic application. Required skills include relevant experience in information technology or computer science. This position addresses technical problems within the EpicCare Inpatient ClinDoc product area, ensuring that the software functions correctly to support clinical workflows and maintain high standards of operational reliability.

What you'll do

  • Provide tier 2 troubleshooting assistance to ensure high levels of customer satisfaction.
  • Resolve technical problems in a timely manner for all users.
  • Keep customers informed regarding the status of any unresolved issues.
  • Engage other analysts directly to resolve complex technical challenges.
  • Provide expert architecture, design, and development support for the Epic application.
  • Manage ongoing support and maintenance for the Epic application system.

What we're looking for

  • Bachelor's degree in Computer Science, Information Technology, or related field (equivalent experience accepted).
  • Epic certification required upon hire.
  • 3 years of recent relevant experience.
  • Proven expertise in architecture, design, development, and ongoing support for the Epic application.
  • Ability to provide tier 2 troubleshooting assistance and ensure timely problem resolution.
  • Ability to work in office 2 days per week in Sacramento.

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