The EOC Operator monitors all Chemical, Biological, Radiological, Nuclear and Explosive network activity within a government Emergency Operations Center. This role involves resolving technical problems, answering queries regarding computer hardware, software, and network devices, and routing calls to specialists. The operator performs complex tasks requiring knowledge of CBRNE disciplines while maintaining policies for emergency response, continuity planning, and disaster recovery. Key responsibilities include managing information across multiple organizations using phone lines, software interfaces, and web-based tools during high-stress situations. Required technical skills include proficiency in Microsoft Windows Operating Systems, Microsoft applications, and web-based environments. The role utilizes specialized tools such as Geographical Information Systems, video camera displays, emergency notification systems, atmospheric plume models, and building architectural displays to support critical emergency management and public safety operations.
Monitor all CBRNE network activity within a government Emergency Operations Center.
Resolve technical problems and answer queries regarding hardware, software, and network devices.
Perform complex nonstandard tasks using advanced techniques and CBRNE discipline knowledge.
Maintain policies and procedures for emergency response, continuity planning, and disaster recovery.
Manage information between multiple organizations across various communication vectors during emergencies.
Operate specialized software including GIS, emergency notification systems, and atmospheric plume models.
Execute tasks with minimal supervision in high-stress, high-pressure emergency situations.
What we're looking for
Must have an active SECRET security clearance.
TOP SECRET clearance is preferred.
Must have 3 or more years of experience in an EOC, command post, CBRNE environment, crisis management center, or public safety answering point.
Must be able to work a flexible schedule outside of standard 9:00 a.m. – 5:00 p.m. hours.
Must be proficient in Microsoft Windows Operating Systems, Microsoft applications suite, and web-based application environments.
Must demonstrate the ability to communicate and interact with technical staff verbally and in writing in a team-based environment.
Must be able to quickly learn and assimilate specific customized software tools including GIS, emergency notification systems, and atmospheric plume models.
6 years of emergency services or CBRNE experience, or 2 years of experience with a relevant bachelor’s degree in STEM, Homeland Security, or Emergency Management (preferred).
HAZWOPER training and/or certification (preferred).
NIMS ICS300 & ICS400 certifications or FEMA Basic Academy (preferred).