Enterprise Operations Center Specialist - Mid

What you'll do

• Perform continuous monitoring of enterprise systems and networks to detect events, alerts, and performance deviations.
• Escalate issues based on impact and urgency to maintain service availability and performance.
• Coordinate end-to-end resolution of incidents, including triage, escalation, communication, and closure.
• Identify recurring operational trends and systemic issues to drive root cause analysis and corrective actions.
• Develop and refine standard operating procedures (SOPs) and alert-handling processes for continuous improvement.

What we're looking for

• 4+ years of experience in enterprise operations center monitoring and incident response.
• Proficiency in using enterprise monitoring tools like Datadog or comparable platforms.
• Ability to diagnose complex technical issues and coordinate cross-functional remediation actions.
• Experience with incident, event, and problem management processes and ticketing systems.
• Hands-on knowledge of network and system performance monitoring and analysis workflows.
• ITIL 4 Foundation certification preferred.