Director, Product Management - Expert Management Platform

Intuit

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Mountain View, CASan Diego, CA
Salary
$286,500–$387,500 / yr
Posted
68 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $217k
This role $337k
$151k most similar roles pay here $413k

This role pays more than 95% of similar roles. Most pay $177,250–$257,568 — the shaded band above. At the midpoint, this role pays about $337k versus about $217k for comparable roles.

Based on 240 similar postings.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 217 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 194 roles with salary data.

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At a glance

TL;DR · Director, Product Management - Expert Management Platform

As the Director, Product Management - Expert Management Platform, you will lead a team of product managers within the Customer Success Organization to manage the Virtual Expert Platform and its associated enterprise tools. You will be responsible for the strategy, execution, and roadmap of systems covering AI-native Workforce Management, Expert Ops, Collaboration, and Contact Management. This role involves coaching team members in the product management craft while collaborating with engineering, design, and senior leadership to navigate build/buy decisions. The position requires expertise in SaaS platforms like CRM or ERP, as well as experience with agentic AI, LLMs, and real-time orchestration systems. You will solve complex problems by transforming a platform that supports expert interactions into one that orchestrates AI-native customer experiences across the business segments of TurboTax and QuickBooks Live.

What you'll do

  • Define the 3-5 year strategic vision for the Virtual Expert Platform.
  • Lead and coach a geographically dispersed team of product managers and leads.
  • Develop and execute robust product roadmaps that align with business goals and customer needs.
  • Oversee the transition toward AI-native, agentic customer and expert experiences at scale.
  • Manage build/buy and configure/customize decisions in partnership with engineering teams.
  • Drive cross-functional partnerships with engineering, design, and senior leadership to deliver outcomes.
  • Manage consultants, professional service providers, and associated expense budgets.

What we're looking for

  • 12+ years of experience designing and delivering world-class SaaS products in a Product Management leadership role.
  • Deep domain expertise in large-scale software SaaS/PaaS platforms such as CRM, WFM, ERP, or CDP.
  • Experience with agentic AI, LLMs, and real-time orchestration systems in a consumer-facing environment.
  • Technical proficiency to brainstorm effectively with senior engineers.
  • Strong understanding of business processes and technology foundations for human-assisted and AI-native engagements.
  • Proven ability to lead cross-functional teams and manage geographically dispersed teams.
  • Experience with Agile development methodologies and executing successful product roadmaps.
  • BS or B.Tech degree (MBA preferred).

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