below marketmost similar roles pay hereabove market
This role pays less than
82%
of similar roles. Most pay
$186,900–$259,550
— the blue band above.
At the midpoint, this role pays about
$170k
versus about
$223k
for comparable roles.
Based on 240 similar postings.
Employer
About Fiserv
Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments
Fiserv currently has
117 open roles
on FindRole.
Listed pay typically runs
$123,500–$193,800
across 85 roles with salary data.
The Director Product Management II leads product management for Interactive Voice Response, Voice AI, and conversational automation across the Financial Solutions contact-center ecosystem. This role involves defining product vision, strategy, and multi-year roadmaps to modernize contact-center capabilities while balancing customer experience, operational performance, and risk controls. Key responsibilities include managing the end-to-end product lifecycle, translating client needs into actionable plans, and coordinating with technology, fraud, risk, and compliance partners. The position requires expertise in natural language understanding, natural language processing, generative artificial intelligence, large language models, routing, orchestration, and application programming interfaces. The work focuses on improving automated and assisted servicing experiences by analyzing call drivers and servicing complexity to deliver measurable outcomes within a complex financial services environment.
Define and manage the product vision, strategy, and roadmap for Voice AI and conversational automation.
Translate client needs and business priorities into actionable product plans and multi-year roadmap priorities.
Own the end-to-end product lifecycle from opportunity identification and business case development to launch and optimization.
Analyze call drivers and servicing complexity with contact-center operations to identify automation opportunities.
Coordinate with technology, fraud, risk, and legal partners to resolve delivery issues and manage dependencies.
Establish product objectives, key results, and performance metrics for Interactive Voice Response initiatives.
Define testing and monitoring frameworks for intent accuracy, prompt performance, and production issue management.
Lead, coach, and develop team members while reinforcing accountability and data-informed decision-making.
What we're looking for
10+ years of experience in product management, contact-center technology, digital transformation, conversational artificial intelligence, or related disciplines.
3+ years of experience managing and developing teams.
8+ years of experience leading Interactive Voice Response, Voice AI, intelligent virtual assistant, or enterprise contact-center products, programs, or platforms.
Experience with modern IVR architectures, conversational AI, NLU, NLP, generative AI, LLMs, routing, orchestration, APIs, and system integrations.
Experience managing platform, integration, operational, regulatory, and delivery dependencies across multiple business and technology teams.
Experience developing product roadmaps, business cases, KPIs, executive reporting, and release plans for enterprise technology initiatives.
Bachelor’s degree or higher in business, computer science, engineering, information systems, product design, or a related field (or equivalent experience).
Work authorization to be considered for this role.