Manager, Site Reliability Engineering

Mastercard

Confirmed live today High trust

Quick summary

Work type
On-site
Location
O Fallon, IL
Salary
$122,000–$207,000 / yr
Posted
41 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $181k
This role $164k
$109k $243k
below market most similar roles pay here above market

This role pays less than 65% of similar roles. Most pay $146,250–$215,687 — the blue band above. At the midpoint, this role pays about $164k versus about $181k for comparable roles.

Based on 240 similar postings.

Employer

About Mastercard

Mastercard is a global technology company in the payments industry, processing transactions between financial institutions and merchants using its extensive network of credit, debit, and prepaid card products. Industry: Payments Technology & Financial Services

Mastercard currently has 150 open roles on FindRole.

Listed pay typically runs $122,000–$207,000 across 142 roles with salary data.

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At a glance

TL;DR · Manager, Site Reliability Engineering

The Manager, Site Reliability Engineering joins the Business Operations team to serve as a production readiness steward for Mastercard products. This role focuses on supporting platform stability through monitoring, change implementation, and operational design to create fault-tolerant, scalable products. Day-to-day responsibilities include triage, root cause analysis, blameless post-mortems, and capacity planning. You will act as an Operational Readiness Architect, establishing monitoring strategies, increasing automation to reduce toil, and managing data governance and information security. Required skills include coding or scripting, understanding of algorithms, data structures, and pipeline management. You will utilize tools like Splunk and Dynatrace while performing stack trace analysis, including TCP dumps and heap dumps. The role solves the technical challenge of aligning product priorities with operational needs to ensure high availability and risk mitigation.

What you'll do

  • Serve as the primary contact responsible for overall application health, performance, and capacity.
  • Support services before launch through system design consulting, capacity planning, and launch reviews.
  • Establish monitoring and alerting strategies to achieve zero downtime during application deployments.
  • Increase automation and tooling to reduce manual toil and operational intervention.
  • Perform triage and root cause analysis to conduct blameless post-mortems for production incidents.
  • Analyze ITSM activities to provide feedback to development teams on operational gaps or resiliency concerns.
  • Enforce policies and standards for information governance to maintain data integrity and regulatory compliance.
  • Drive data strategy initiatives to align data efforts with business objectives and operational efficiency.

What we're looking for

  • BS degree in Computer Science or a related technical field involving coding, or equivalent practical experience.
  • Coding or scripting exposure.
  • Basic to intermediate understanding of algorithms, data structures, scripting, pipeline management, and software design.
  • Experience with monitoring tools such as Splunk or Dynatrace.
  • Understanding of client-server relationships, network concepts, stack trace analysis, logging, and high availability.
  • Systematic problem-solving approach with strong communication skills and a sense of ownership.
  • Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
  • Ability to work as a member of a matrix-based, diverse, and geographically distributed project team.

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