This role pays more than
61%
of similar roles. Most pay
$207,702–$264,000
— the shaded band above.
At the midpoint, this role pays about
$250k
versus about
$236k
for comparable roles.
Based on 239 similar postings.
Employer
About Intuit
Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology
Intuit currently has
187 open roles
on FindRole.
Listed pay typically runs
$202,500–$274,000
across 162 roles with salary data.
Director, Global Technical Care Delivery leads a global team to transform employee technology support from reactive, ticket-based models into an AI-first, proactive, and self-healing care system. The role involves overseeing the end-to-end experience for thousands of workers, including executive support, onboarding, asset lifecycle management, and large-scale event production. Key responsibilities include launching AI-enabled self-help platforms, implementing telemetry-driven automated remediation across a massive device fleet, and building specialized consulting services for internal AI workflows. The successful candidate will manage complex vendor relationships, oversee multi-site operations, and drive workforce transformation through automation and skill development. Required expertise includes extensive experience in global service delivery, endpoint automation, and IT service management using ServiceNow. The role addresses the challenge of scaling high-quality technical support while reducing manual intervention through advanced technologies like Claude, Copilot, and GenAI platforms.
Launch and scale an AI-first "Help@Intuit" portal to serve as the primary self-service front door for all employees.
Implement AI and telemetry-driven self-healing technologies to resolve endpoint issues before they impact users.
Build and operate a structured internal consulting service for AI workflows and Claude skills.
Develop a tiered support model that shifts human expertise toward complex troubleshooting and executive-level care.
Automate the entire asset lifecycle, including onboarding, hardware refreshes, and inventory management via API integrations.
Drive organizational transformation by integrating AI across all workflows to improve worker-to-support ratios and reduce costs.
Manage high-profile events and provide white-glove technology support for C-suite executives and large-scale company gatherings.
What we're looking for
12+ years of progressive technology leadership.
5+ years leading global support, service delivery, or technology operations at scale.
Experience leading large blended organizations consisting of FTEs and contractors across multiple geographies.
Demonstrated success transforming reactive support into proactive, automated service while maintaining high employee satisfaction.
Strong experience with AI, virtual agents, endpoint automation, and self-healing technology.
Experience providing C-suite support.
Strong financial and vendor management capability.
Deep familiarity with ServiceNow, endpoint platforms, and modern IT service management; Fortune 500 experience (preferred); experience with Claude, Copilot, or enterprise GenAI platforms (preferred); asset lifecycle and field workforce support experience (preferred); ITIL v4, Lean, Six Sigma, or MBA (preferred).
Artificial Intelligence
Machine Learning
Deep Learning
SDLC
Agile
Scrum
Data Science
Data Governance
Data Visualization
Statistical Analysis
Time Series Analysis
GxP
Clinical Operations
Change Management
Artificial Intelligence
Machine Learning
Deep Learning
Data Science
Data Governance
Low-code
Process Automation
Clinical Operations
Good Clinical Practice (GCP)
Biostatistics
Graph Algorithms
Data Visualization
Change Management
Project Management
Program Management