below marketmost similar roles pay hereabove market
This role pays less than
52%
of similar roles. Most pay
$161,512–$246,725
— the blue band above.
At the midpoint, this role pays about
$198k
versus about
$204k
for comparable roles.
Based on 240 similar postings.
Employer
About Dell Technologies
Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.
Dell Technologies currently has
102 open roles
on FindRole.
Listed pay typically runs
$174,000–$236,250
across 88 roles with salary data.
The Director, Data Center Field Service leads service delivery for complex AI infrastructure environments. This leader manages the field services operating model across large-scale customer accounts to ensure deployment readiness, steady-state operational excellence, and high availability. Day-to-day responsibilities include overseeing field service execution for corrective maintenance, preventive maintenance, incident response, and service continuity. The role requires coordinating with Field Service Managers, Designated Service Engineers, Domain Engineers, and Client Delivery Executives to improve responsiveness and maintain operational performance. Key competencies include leading through matrixed organizations, escalation management, and building scalable processes for high-growth environments. The position requires deep knowledge of AI infrastructure, data center operations, server platforms, and enterprise support models to translate business priorities into field execution while monitoring KPIs tied to service quality and customer outcomes.
Lead the field services approach for large-scale AI infrastructure accounts to align with customer priorities.
Coordinate with Field Service Managers and engineers to manage integrated service delivery teams.
Oversee field service execution for corrective maintenance, preventive maintenance, and incident response.
Define and monitor operational KPIs related to service quality, availability, and responsiveness.
Develop and lead high-performing field service teams supporting complex AI environments.
Build and scale repeatable operating rhythms and processes for field execution.
Ensure service continuity and maximum uptime across high-profile customer environments.
What we're looking for
10–15+ years of experience leading field service, technical operations, data center operations, or complex service delivery organizations.
Proven leadership in large-scale, customer-facing technical environments with expertise in service delivery, escalation management, and customer engagement.
Demonstrated ability to lead through matrixed organizations and influence cross-functional stakeholders to drive business outcomes.
Deep understanding of AI infrastructure, data center operations, server platforms, and enterprise support models.
Track record of building scalable processes, operating rhythms, and field execution models in high-growth or complex environments.
Data Center Operations
Enterprise IT Infrastructure
Server Hardware
GPU Architecture
NPI
Automation
Capacity Planning
Hardware Deployment
Inventory Management
Change Management
Cloud Infrastructure
Break/Fix
Process Engineering