Device Support Tech II

What you'll do

• Identify, resolve, and configure problems related to technological equipment, mobile devices, and software.
• Install and maintain hardware, peripherals, local area networks, and Wi-Fi systems.
• Develop secure and cost-effective standards for computer and mobile device systems.
• Maintain asset and consumables control while ensuring strict adherence to data security policies.
• Provide technical training and knowledge transfer to departmental personnel and colleagues.
• Respond to end-user incidents and service requests for hardware resources.
• Record service requests accurately and assign them to appropriate technical resources for resolution.
• Validate and submit updates to the internal knowledge base.

What we're looking for

• Associate's in Computer Science, Information Technology, or related field (equivalent experience accepted).
• 2 years of technical support experience in an enterprise support environment.
• Advanced knowledge of Microsoft and Macintosh operating systems.
• Advanced knowledge of active directory, associated file systems, and network topology.
• Advanced knowledge of quality control methods, problem identification, and resolution analysis.
• Technical knowledge of installing, upgrading, and maintaining end user devices and basic network administration.
• Proficiency in Microsoft and Macintosh system administration tools.
• Customer service skills and the ability to analyze information to identify relevant concerns and factors.