Senior Manager, Customer Transformation

What you'll do

• Manage and develop direct reports to build innovation capabilities for Sportsbook initiatives.
• Identify and launch 0-to-1 initiatives for Sportsbook rewards, loyalty, and customer experiences.
• Build business cases for new ideas by sizing opportunities and modeling expected impact.
• Frame ambiguous problems into scoped workstreams with defined requirements and milestones.
• Partner with cross-functional teams to turn concepts into launched programs and aligned roadmaps.
• Lead the design and execution of test plans and report performance metrics to senior leadership.
• Create documentation and playbooks to enable the scaling of proven pilots across the organization.
• Maintain a pipeline of innovation opportunities by tracking competitors and emerging technologies.

What we're looking for

• 6-8 years of experience in an innovation, transformation, or strategy capacity.
• 2+ years of experience in managing or mentoring people.
• Strong organizational skills and effective project management abilities.
• Strong understanding of performance metrics and reporting.
• Comfortable with querying and logic (SQL knowledge a plus).
• Experience in a management consulting role is a plus.
• Experience with rewards or loyalty ecosystems is preferred.
• Experience driving and leading complex innovation initiatives is preferred.
• Bachelor’s degree or equivalent industry experience is preferred.
• MBA or other graduate degree is preferred.
• Knowledge of sports or experience in a heavily regulated industry is a plus.