Customer Success Manager - French Speaking

MongoDB

Hybrid

Quick summary

Work type
Hybrid
Location
Dublin, Ireland
Posted
13 days ago

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Salary context

How this pay compares to similar roles

Similar $183k
$140k most similar roles pay here $222k

This listing doesn't post a salary. Most similar roles pay $151,638–$213,875.

Based on 238 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

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At a glance

TL;DR · Customer Success Manager - French Speaking

As a Customer Success Manager at MongoDB, you will join a dedicated team focused on ensuring customer satisfaction and driving product adoption. Your primary responsibilities include providing strategic guidance to customers, helping them leverage MongoDB’s solutions effectively, and addressing their technical needs. Day-to-day, you will engage with clients to understand their business challenges, offer tailored advice, and collaborate closely with internal teams to deliver exceptional support. The ideal candidate possesses strong communication skills in both English and French, enabling effective interaction with a diverse customer base. This role requires expertise in database management and a deep understanding of cloud technologies, as well as the ability to navigate complex technical environments while fostering long-term relationships.

What you'll do

  • Manage customer relationships to ensure high satisfaction and retention.
  • Provide strategic guidance to help customers achieve their business goals with MongoDB.
  • Identify opportunities for product adoption and expansion within existing accounts.
  • Escalate technical issues on behalf of customers to internal teams when necessary.
  • Conduct regular check-ins and health checks to monitor customer success.

What we're looking for

  • Proven experience in customer success management or a related field.
  • Strong communication skills, both verbal and written, with fluency in English and French.
  • Ability to influence technical and business outcomes through effective communication.
  • Experience in advising customers on product usage and best practices.
  • Background in managing relationships with enterprise-level clients.

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