Customer Success Insights, Director Business Program Management of Agent Insights | Microsoft Careers

What you'll do

• Drive strategy and execution for reporting to support sales transformation and a cohesive "one platform" performance story.
• Define and evolve KPIs to measure business execution, adoption, and value realization across offerings.
• Design scalable reporting and dashboards to support leadership cadences and surface actionable insights.
• Enhance risk models by integrating new signals from agents, usage, and consumption for improved visibility into business health.
• Collaborate with cross-functional teams to improve data quality, alignment, and access for decision-making.
• Partner with CSU Business Strategy teams to align on execution views needed for emerging offers and products.

What we're looking for

• Bachelor's Degree in Business, Operations, Finance, or related field with 8+ years of program management experience.
• Master's Degree and 12+ years or equivalent extensive experience in program management roles.
• Proven ability to use data for driving business outcomes and managing stakeholder relationships.
• Deep understanding of financial and sales processes, scorecards, and KPIs at Microsoft.
• Advanced skills in Excel, PowerBI, and PowerPoint for complex data analysis and reporting.
• Experience designing and improving reporting processes and data models for new businesses.