Director, CRM Insights Enablement

Bristol Myers Squibb

Actively hiring Verified listing
Princeton Pike - Nj, US Posted 17 days ago $199,500–$241,741 / year
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At a glance

AI generated

TL;DR

The Director of CRM Insights Enablement is a strategic leadership role within the commercial and medical teams, responsible for integrating advanced analytics and AI into seamless CRM experiences. This position involves defining and executing a vision and roadmap that aligns with enterprise commercial strategy and customer experience goals, focusing on embedding actionable insights and enabling closed-loop feedback through agentic automation. The ideal candidate will have extensive experience in CRM data models, decision science outputs, and practical applications of AI in sales and marketing use cases within the pharma/biotech industry. They must be proficient in Veeva/Salesforce ecosystems, SQL/Python for data analysis, and possess strong communication and change leadership skills to drive adoption and behavior change across cross-functional teams.

Skills

Veeva Salesforce SQL Python CRM AI Machine Learning Generative AI Agentic Frameworks Automation Data Cloud CDP Adobe SFMC BI&T Closed-Loop Feedback High-Value Visualizations UX Optimization Compliance Governance Privacy-by-Design Explainability

What you'll do

  • Define and execute strategic CRM insights roadmap aligned with enterprise goals.
  • Integrate AI-driven pre-call insights for HCPs and territories in CRM.
  • Enable closed-loop feedback collection to improve AI recommendations at scale.
  • Enhance CRM user experience and embed high-value visualizations for productivity.
  • Measure and report on CRM impact metrics, adoption, and business outcomes.
  • Ensure compliant data integration and channel orchestration across CRM platforms.

What we're looking for

  • Minimum 8 years of experience in CRM analytics and commercial insights in pharma/biotech or a similarly regulated industry.
  • Proven success driving CRM transformation initiatives with measurable business impact.
  • Experience working within large-scale CRM ecosystems like Salesforce and Veeva.
  • At least 3 years managing cross-functional programs and teams.
  • Expertise in CRM data models, decision science outputs, and AI-enabled features.
  • Strong understanding of CRM ecosystem architecture and integration with analytics solutions.
  • Proficiency in automation, agentic frameworks, and feedback lifecycle management.

Market check

Salary context

This $199,500–$241,741 range sits above 56% of similar postings on FindRole.

Peer median band

$170,000–$257,667

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$171,900–$247,500

Middle half of comparable postings.

Based on 237 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Bristol Myers Squibb

Bristol Myers Squibb is a global biopharmaceutical company committed to discovering, developing and delivering innovative medicines to patients.

Bristol Myers Squibb currently has 23 open roles on FindRole.

Listed pay typically runs $137,530–$166,654 across 23 roles with salary data.

Most-posted roles

View all roles at Bristol Myers Squibb

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