Customer Success Engineer - Federal - Automation FINOPS

IBM

Quick summary

Work type: On-site
Location: Ashburn, VA
Posted: 20 days ago

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How this pay compares to similar roles

Similar $163k

$121k most similar roles pay here $203k

This listing doesn't post a salary. Most similar roles pay $130,375–$195,260.

Based on 240 similar postings.

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Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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TL;DR · Customer Success Engineer - Federal - Automation FINOPS

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The Customer Success Engineer role at the federal level is a senior position within the customer success team, focusing on ensuring high satisfaction and successful outcomes for government clients. This individual will work closely with federal agencies to implement and optimize automation solutions, particularly in financial operations processes. Day-to-day responsibilities include conducting needs assessments, configuring software tools, providing training, and monitoring system performance to ensure seamless integration of our products into complex federal workflows. The ideal candidate should have expertise in cloud platforms like AWS or Azure, proficiency in scripting languages such as Python or PowerShell, and a strong understanding of cybersecurity protocols relevant to the federal sector. Experience with automation tools like ServiceNow or BMC Remedy is highly desirable, given the scale and complexity of federal IT environments.

Skills

CI/CD Kubernetes AWS Python Docker Terraform Prometheus Grafana PostgreSQL Git Jenkins Ansible

What you'll do

Manage customer relationships and ensure high satisfaction levels.
Develop deep understanding of customers' business needs and challenges.
Act as primary liaison between customers and internal teams for issues.
Create and deliver tailored training sessions to enhance product adoption.
Analyze usage data to identify opportunities for improving service delivery.

What we're looking for

Must hold an active federal security clearance.
Requires extensive experience in customer success roles within the federal sector.
Proven track record of managing complex automation projects for financial institutions.
Strong understanding of FINOPS (Financial Operations) principles and practices.
Excellent communication skills to engage with high-level government officials.
Demonstrated ability to navigate and succeed in highly regulated environments.

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