Customer Success Engineer - Federal - Automation FINOPS

IBM

Quick summary

Work type: On-site
Location: Herndon, VA
Posted: 20 days ago

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How this pay compares to similar roles

Similar $163k

$121k most similar roles pay here $203k

This listing doesn't post a salary. Most similar roles pay $130,375–$195,260.

Based on 240 similar postings.

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About IBM

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Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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At a glance

TL;DR · Customer Success Engineer - Federal - Automation FINOPS

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The Customer Success Engineer role at the federal level is a senior position within the customer success team, focusing on supporting government clients in the automation and financial operations space. This individual will work closely with customers to ensure successful implementation of our solutions, providing ongoing support and training as needed. They will also gather feedback to inform product development and enhance client satisfaction. The ideal candidate should have experience with cloud platforms like AWS or Azure, proficiency in scripting languages such as Python or Bash, and a strong understanding of security protocols relevant to federal environments. This role requires someone who can navigate complex regulatory landscapes while delivering high-quality technical support at scale.

Skills

CI/CD Kubernetes AWS Python Docker Terraform Prometheus Grafana PostgreSQL Git Jenkins Ansible

What you'll do

Manage customer relationships and ensure high satisfaction levels.
Develop deep understanding of customers' business needs and challenges.
Act as primary liaison between customers and internal teams for issues.
Create and deliver tailored training sessions to enhance product adoption.
Analyze usage data to identify opportunities for improving customer outcomes.

What we're looking for

Must hold an active federal security clearance.
Requires experience in customer success engineering within the federal sector.
Strong background in automation and financial operations preferred.
Excellent communication skills for interfacing with government clients.
Proven ability to manage complex projects and deliver successful outcomes.

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