Customer Success Engineer - App Integration (US FSM East)

IBM

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Work type: On-site
Location: Armonk, NY
Posted: 10 days ago

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Similar $189k

$140k most similar roles pay here $234k

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TL;DR · Customer Success Engineer - App Integration (US FSM East)

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We are seeking a Customer Success Engineer with expertise in app integration to join our dedicated team supporting US Field Service Management (FSM) East customers. In this role, you will work closely with clients to ensure seamless integration of applications and provide ongoing support to enhance their user experience. Your day-to-day responsibilities include troubleshooting technical issues, conducting training sessions, and collaborating with cross-functional teams to develop scalable solutions. Ideal candidates should have hands-on experience with cloud platforms like AWS or Azure, proficiency in scripting languages such as Python or JavaScript, and a strong understanding of API integrations. This position requires deep knowledge of field service management processes and the ability to navigate complex business environments to deliver tailored technical support at scale.

What you'll do

Manage customer onboarding and integration of software applications.
Ensure seamless deployment and configuration of integrated systems for clients.
Provide technical support during the setup phase to resolve issues promptly.
Train customers on effective use of integrated solutions and best practices.
Monitor system performance and proactively address potential issues.

What we're looking for

Minimum 5 years of experience in customer success or technical support roles.
Proven track record in managing and integrating complex software applications.
Strong communication skills with the ability to interact at all levels within a client organization.
Experience in cloud-based solutions and SaaS product management.
Bachelor’s degree in Computer Science, Information Technology, or related field.
Certification in relevant technologies or platforms is highly desirable.