Customer Success Engineer - App Integration (US FSM East)
Quick summary
- Work type
- On-site
- Location
- New York, NY
- Posted
- 10 days ago
Market check
Salary context
How this pay compares to similar roles
Similar $189k
$140k
most similar roles pay here
$234k
This listing doesn't post a salary. Most similar roles pay $152,475–$225,000.
Based on 239 similar postings.
Employer
About IBM
IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.
IBM currently has 743 open roles on FindRole.
Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.
Most-posted roles
- Oracle Cloud Tech SCM Developer 50
- Associate Partner-AWS GTM Leader 48
- AI Forward Deployed Engineer 30
- Senior Oracle Cloud FIN Tech Lead 30
- Senior Software Engineer - Confluent DevProd 30
At a glance
TL;DR · Customer Success Engineer - App Integration (US FSM East)
The Customer Success Engineer role at US FSM East in New York is a mid-level position within the customer success team, focusing on ensuring high satisfaction and successful integration of our application for enterprise clients. This engineer will work closely with customers to understand their needs, provide technical guidance, and facilitate seamless app integrations. Day-to-day responsibilities include troubleshooting issues, conducting training sessions, and collaborating with internal teams to enhance product features based on customer feedback. The ideal candidate should have strong experience in Python or JavaScript, be proficient with APIs and cloud services like AWS or Azure, and possess excellent communication skills. This role is particularly relevant for those interested in a fast-growing SaaS company where scale and rapid iteration are key challenges.
Skills
What you'll do
- Manage customer onboarding and integration of applications.
- Ensure seamless app integration by troubleshooting technical issues.
- Develop custom solutions to enhance application functionality for clients.
- Provide training and documentation support for integrated apps.
- Monitor system performance and optimize configurations as needed.
What we're looking for
- Minimum 5 years of experience in customer success or technical support roles.
- Proven track record in managing and scaling enterprise-level software integrations.
- Strong expertise in API development and integration tools like MuleSoft, Zapier.
- Excellent communication skills for interfacing with clients and internal teams.
- Certified in relevant technologies such as Salesforce Integration Cloud (SFIC).
- Ability to troubleshoot complex technical issues and provide timely solutions.
More like this