Customer Success Engineer - App Integration (US FSM East)

IBM

Quick summary

Work type: On-site
Location: Armonk, NYResearch Triangle Park, NC
Posted: 15 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $169k

$118k most similar roles pay here $214k

This listing doesn't post a salary. Most similar roles pay $132,550–$205,000.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 672 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

Most-posted roles

View all roles at IBM

At a glance

TL;DR · Customer Success Engineer - App Integration (US FSM East)

Apply Now Log in to save

We are seeking a Customer Success Engineer with expertise in app integration to join our dynamic team at the US FSM East location. This senior-level position focuses on ensuring customer satisfaction and driving product adoption through seamless integrations. Day-to-day responsibilities include collaborating with customers to understand their needs, designing and implementing custom solutions using our platform’s APIs, and providing ongoing support to enhance user experience. The ideal candidate should have hands-on experience with cloud-based integration tools like MuleSoft or Zapier, proficiency in programming languages such as Java or Python, and a strong understanding of RESTful web services. This role is crucial for our growing SaaS product, which addresses complex business challenges by enabling efficient data flow between various applications at enterprise scale.

What you'll do

Manage customer onboarding and integration of software applications.
Ensure seamless app integration by troubleshooting technical issues promptly.
Develop customized solutions to enhance client application performance.
Provide ongoing support through regular check-ins and proactive monitoring.
Document case studies and best practices for internal knowledge sharing.

What we're looking for

Minimum 5 years of experience in customer success or technical support roles.
Proven track record in managing and integrating complex software applications.
Strong understanding of cloud-based solutions and SaaS platforms.
Excellent communication skills for both technical and non-technical stakeholders.
Experience with CRM tools and data analytics for customer insights.

Similar roles

Technology Product Owner

Johnson & Johnson

Remote (Us345 Ma Danvers - 22 Cherry Hill Dr, US) 43 days ago $102,000–$177,100

Salesforce CRM Agile Scrum AI GenAI Automation Digital Data-Capture User-Centric Design Prototyping User Journey Mapping Business Process Analysis Kanban Sprint Execution Backlog Management

Remote

Save

Global Supply Manager, Datacenter Switches and Optics (Starlink)

SpaceX

Austin, TX 8 days ago

Ethernet Switches Optics Networking Hyperscale AI Predictive Analytics Supply Chain Visibility Tools Commodity Management Roadmap Planning Vendor Development Approved Vendor List Processes Python SQL Tableau PowerBI JIRA Confluence Git AWS Azure GCP

Save

Business Systems Product Owner

DoorDash, Inc

Chicago, IL +4 9 days ago $95,200–$140,000

Salesforce Python SQL PostgreSQL Kubernetes AWS CI/CD MVP Scrum Agile REST GraphQL

Save

Information Technology Product Lead

Boeing

Dallas, TX +4 10 days ago $148,750–$215,050

SAP_Ariba Agile_Methodology SAP_MDG APIs Data_Governance Contract_Lifecycle_Management Guided_Sourcing User_Acceptance_Testing Change_Management Team_Collaboration Integration_Patterns Finance_and_Taxes_S2P Waterfall_Methodology Hybrid_Delivery_Framework

Save

IT Engineer, Sr

Qualcomm

San Diego, CA 32 days ago

SAML OAuth SCIM GitHub Actions Slack API Python Bash REST APIs webhooks Terraform Okta AWS Git Jira Artifactory Confluence CI/CD Docker Kubernetes HashiCorp Vault AWS Secrets Manager

Save

AVP, Home Office AI Product Owner

LPL Financial

Fort Mill/Charlotte +2 32 days ago $109,283–$182,104

Python Java Kubernetes Docker AWS Azure CI/CD PostgreSQL MongoDB Agile Scrum AI Machine Learning UI/UX Regulatory Compliance Operational Risk Management

Hybrid

Save