Customer Experience Engineering

Microsoft

Quick summary

Work type: On-site
Location: —
Salary: $100,600–$199,000 / yr
Posted: 68 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $175k

This role $150k

$88k most similar roles pay here $223k

This role pays less than 71% of similar roles. Most pay $140,543–$208,800 — the shaded band above. At the midpoint, this role pays about $150k versus about $175k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 622 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 571 roles with salary data.

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At a glance

TL;DR · Customer Experience Engineering

Role Posting Log in to save

Join the CE3 M365 Advanced Cloud Engineering Team (ACE) as a senior-level engineer, working closely with strategic customers to ensure successful adoption and use of Microsoft 365 products like Teams and Copilot. You will build lasting relationships by understanding customer needs and technology setups, driving engineering support excellence through collaboration with internal teams. Day-to-day responsibilities include acting as a subject matter expert for core workloads, supporting customers in various modalities, and optimizing processes to enhance efficiency and satisfaction. Ideal candidates have extensive experience in M365 deployment, technical problem-solving skills, and the ability to communicate complex topics clearly across diverse audiences. Proficiency with Microsoft technologies and certifications are preferred, as is a background in cloud computing and customer-facing roles within IT departments.

Skills

Microsoft365 Azure Kubernetes Docker CI/CD Python SQL JavaScript HTML CSS React Node.js PostgreSQL MongoDB Git Jira Terraform Prometheus Grafana

What you'll do

Act as a Subject Matter Expert on M365 core workloads like SharePoint, Copilot, or Teams.
Support M365 customers through global 24x7x365 support delivery teams.
Identify and communicate customer needs to drive product improvements with M365 service teams.
Optimize existing processes and tools to enhance internal efficiency and customer satisfaction.
Collaborate with other engineering teams to resolve escalations and improve products.

What we're looking for

At least 2 years of experience in the technology industry with a focus on cloud, technical support, or customer experience engineering.
Bachelor's degree in Engineering, Computer Science, Information Technology, Data Analytics/Science, Artificial Intelligence, or related field.
Extensive experience working with Microsoft 365 products and application development/deployment.
Proven ability to analyze, troubleshoot, and resolve complex technical issues.
Strong customer-facing skills and the ability to present technical information clearly to diverse audiences.
Certification in Microsoft Cloud Technologies (e.g., MSCE) or equivalent competitive cloud technologies preferred.

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