Customer Experience Engineer II, M365

Microsoft

Hybrid

Quick summary

Work type: Hybrid
Location: Atlanta, GARedmond, WA
Salary: $102,100–$202,200 / yr
Posted: 22 days ago
Closes: Dec 2, 2026
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $164k

This role $152k

$90k most similar roles pay here $214k

This role pays less than 52% of similar roles. Most pay $139,500–$189,435 — the shaded band above. At the midpoint, this role pays about $152k versus about $164k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 622 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 571 roles with salary data.

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At a glance

TL;DR · Customer Experience Engineer II, M365

Role Posting Log in to save

Join the CE3 M365 Advanced Cloud Engineering Team (ACE) as a senior service engineer, working closely with strategic customers to ensure successful adoption and use of Microsoft 365 products like Teams and Copilot. Your daily tasks include building trusted relationships with key stakeholders, understanding their technology setups and business needs, and collaborating with support partners to enhance the customer experience. You will also act as a subject matter expert on core workloads such as SharePoint or Exchange, providing technical guidance and driving product improvements by working closely with M365 service teams and product management. The role requires strong knowledge of cloud technologies, experience in deploying M365 services for large organizations, and the ability to analyze and resolve complex technical issues. Preferred qualifications include relevant certifications like MSCE in Cloud Platform and Infrastructure, as well as a proven track record of customer obsession.

Skills

Microsoft365 Azure Kubernetes Terraform Python PowerShell SQL CI/CD GitHub Docker MessagingSystems CollaborationTools PlatformAdministration CloudCertifications CustomerSupport TechnicalTroubleshooting

What you'll do

Act as a Subject Matter Expert on M365 core workloads like SharePoint, Copilot, Exchange, or Teams.
Support M365 customers through various modalities in a 24x7 global support team.
Optimize existing processes and tools to enhance internal efficiency and customer satisfaction.
Build strong relationships with other engineering teams for escalations and product improvements.
Lead initiatives to advance collective capabilities within M365 Service Improvement Programs.

What we're looking for

At least 2 years of experience deploying M365 Services for large organizations.
Bachelor's degree in a relevant technical field or equivalent work experience.
Proven customer obsession with demonstrated skills through blog posts, videos, etc.
Experience analyzing and troubleshooting complex technical issues.
Certification in Microsoft Cloud Technologies or related certifications preferred.
Understanding of migrating from third-party platforms to Microsoft 365.

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