Customer Experience Engineer II, M365

Microsoft

Hybrid

Quick summary

Work type
Hybrid
Location
Atlanta, GA
Salary
$102,100–$202,200 / yr
Posted
22 days ago
Closes
Dec 2, 2026
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $164k
This role $152k
$90k most similar roles pay here $214k

This role pays less than 53% of similar roles. Most pay $139,500–$189,435 — the shaded band above. At the midpoint, this role pays about $152k versus about $164k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 622 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 571 roles with salary data.

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At a glance

TL;DR · Customer Experience Engineer II, M365

Role Posting Log in to save

As a Customer Experience Engineer II on the M365 Advanced Cloud Engineering Team (ACE) in Atlanta, you will work closely with strategic customers to ensure they succeed and adopt new M365 products like Copilot. Your role involves developing trusted relationships with key stakeholders, understanding their technology setups and business needs, and collaborating with support partners to deliver an exceptional engineering support experience. You will also serve as a voice for the customer by identifying recurring issues and feature requests to drive product improvements in collaboration with M365 Product Management and software engineering teams. Utilizing your expertise in deploying M365 services for large organizations, you will leverage tools like Microsoft Teams and Exchange while working on complex global systems, optimizing processes, and contributing to service improvement programs. This role requires a Bachelor's degree in a relevant field plus 2+ years of experience, with preferred qualifications including certifications in cloud technologies and customer-obsessed history.

Skills

Microsoft365 Azure Kubernetes Terraform Python PowerShell SQL CI/CD GitHub Docker MessagingSystems CollaborationTools PlatformAdministration CloudCertifications CustomerSupportTools

What you'll do

  • Act as a Subject Matter Expert on M365 core workloads like SharePoint, Copilot, or Teams for customer support.
  • Support M365 customers through various modalities in a 24x7 global team.
  • Identify and communicate technical trends to leadership to address customer needs effectively.
  • Optimize internal processes and tools to enhance efficiency and customer satisfaction.
  • Collaborate with other engineering teams to resolve escalations and drive product improvements.
  • Lead initiatives for M365 service improvement programs to advance capabilities.

What we're looking for

  • Bachelor's degree in a relevant technical field and 2+ years of experience in technology industry, cloud, or customer experience engineering.
  • Experience deploying M365 Services for large organizations.
  • Proven history of customer obsession with demonstrated engagement such as blog posts or how-to videos.
  • Strong ability to analyze, troubleshoot, and resolve complex technical issues.
  • Certification in Microsoft Cloud Technologies (e.g., MSCE) is preferred.
  • Understanding and experience migrating from third-party platforms to Microsoft 365.

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