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This listing doesn't post a salary. Most similar roles pay
$126,437–$188,714.
Based on 240 similar postings.
Employer
About Fiserv
Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments
Fiserv currently has
111 open roles
on FindRole.
Listed pay typically runs
$111,000–$186,000
across 79 roles with salary data.
The Conversions - Sr Professional II joins the team to support client implementations for account processing products. This role involves installing product updates, coordinating implementation activities, and providing technical product support to help banks adopt account processing platforms. Day-to-day responsibilities include performing remote and on-site software implementations, delivering timely project communications, and creating user documentation for hardware and software requirements. The position requires proficiency in supporting Microsoft Windows workstation and server operating systems in physical or virtual environments, as well as applying basic data communications concepts like LAN and WAN connectivity. Candidates must demonstrate experience documenting implementation activities and support issues. The work focuses on solving technical challenges related to bank account processing platforms, including Cleartouch, DNA, Precision, Premier, and Signature systems.
Perform remote and on-site software implementations for account processing products and updates.
Provide follow-up product support to clients via phone, email, and web-based channels.
Deliver timely communications to clients regarding project status, support items, and milestones.
Track, organize, and document product implementation activities, support actions, and client decisions.
Create and maintain user documentation including hardware requirements, software requirements, and internal procedures.
Build and apply deep product knowledge across Fiserv account processing platforms.
Support occasional evening or weekend implementation activities based on client schedules.
What we're looking for
You must possess valid and unrestricted U.S. work authorization.
You must have 4+ years of experience in customer-facing implementation projects, client support, or the IT service industry.
You must have 4+ years of experience supporting Microsoft Windows workstation and server operating systems in physical or virtual environments.
You must have experience applying basic data communications concepts, including LAN and WAN connectivity.
You must have experience documenting implementation activities, support issues, client communications, and resolution steps.
You must have the ability to communicate technical requirements and support actions to internal teams and clients verbally and in writing.
You must have a Bachelor’s degree or higher in Computer Science, Management Information Systems, Information Technology, or a related field (or equivalent experience).
Experience with bank account processing platforms, creating user documentation, or analyzing implementation issues is preferred (preferred).