Client Tech Support Engineering, Senior Professional I

What you'll do

• Investigate, diagnose, and resolve technical issues and service requests across assigned products and services.
• Log and manage client interactions using established case management tools while maintaining accurate documentation.
• Perform detailed issue analysis, including data validation and root cause identification, to drive effective resolution.
• Reproduce client-reported issues in test or non-production environments and document findings clearly.
• Communicate status, risks, and resolution progress proactively to clients, peers, and leadership.
• Partner with internal engineering, product, and operations teams to resolve issues and improve service outcomes.
• Provide consultation, guidance, and education to clients on product usage and best practices.
• Identify recurring issues and proactively raise improvement opportunities to leadership and partners.

What we're looking for

• You must possess valid and unrestricted U.S. work authorization.
• You need 0–5 years of relevant experience, or an equivalent combination of education, professional experience, and/or military service.
• You must have strong problem-solving and analytical skills to break down complex technical issues.
• You must possess excellent written and verbal communication skills with a client-first mindset.
• You must be able to work effectively within defined processes, procedures, and compliance requirements.
• You must be able to collaborate across teams and build positive working relationships.
• You must be willing to learn new technologies, platforms, and business domains.
• Experience analyzing system behavior, logs, transactions, or data flows (preferred).