Consulting Manager, Dynamics 365 Customer Engagement

What you'll do

• Lead technical assessments of Dynamics 365 Customer Engagement and Power Platform environments.
• Evaluate security models, including business units, security roles, and governance controls.
• Identify technical debt, performance issues, and platform governance gaps across Dataverse and Power Platform.
• Provide strategic recommendations for Application Lifecycle Management (ALM) and platform modernization.
• Develop customer-facing assessment reports, executive summaries, and remediation roadmaps.
• Advise business and technology stakeholders on improving platform health and operational excellence.

What we're looking for

• 5+ years of hands-on experience with Dynamics 365 Customer Engagement and Power Platform technologies.
• Demonstrated experience delivering technical assessments, advisory engagements, or consulting services for enterprise clients.
• Advanced expertise in Dynamics 365 Customer Engagement, including Sales, Customer Service, and Field Service modules.
• Strong experience with Microsoft Dataverse, Power Apps, Power Automate, and Power Platform administration.
• Experience assessing and optimizing Dynamics 365 security models, including Business Units, security roles, teams, and user permissions.
• Experience evaluating operational processes, environment health, monitoring practices, incident management, and governance frameworks.
• Strong understanding of Application Lifecycle Management (ALM), solution management, deployment pipelines, and environment strategy.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
• PL-7003: Power Platform Model-Driven App Certification.
• MB-910: Microsoft Dynamics 365 Fundamentals (Customer Engagement Apps).
• MB-280: Dynamics 365 Customer Experience Analyst or MB-240: Dynamics 365 Field Service Functional Consultant.
• 7-10+ years of experience in Dynamics 365, Power Platform, CRM transformation, or enterprise technology consulting (preferred).
• PL-200: Power Platform Functional Consultant Associate certification (preferred).
• Additional Microsoft Dynamics 365 or Power Platform certifications (preferred).
• Experience designing and evaluating Major Incident Response Plans (MIRPs) (preferred).
• Experience with integration architecture, APIs, and complex enterprise application ecosystems (preferred).
• Experience supporting clients within regulated industries such as Financial Services, Healthcare, or Government (preferred).